Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company superbly completed my roof at the end of july. The sales rep Mike W***** ###-###-#### met with the insurance adjuster and verbally quoted an amount of 5,000-6,000. The invoice was dropped off to my home in mid sept for 9,477.26 which I submitted to the insurance company on sept 26th. The insurance made payment of 4496.23 because the decking on the final bill was not approved. I have been notified via text and voicemail everything was approve, however never have i gotten and updated bill. My husband has been given several different amounts over the phone to remedy the situation, however nothing in writing. And today I was advised by the owner Tony W*** ###-###-#### I needed to pay 1410.00 on my deductible. We just do not know what we owe and need a paper trail to confirmation. The employees were awesome, the work was completed and we have no problem paying what is owed. However, we just need come guidance on how to move forward with this matter. Thank you for your time.Business response
02/02/2024
We have now produced a new updated invoice showing all credits, payments (including the deductible which was paid), and balance still due from insurance company. The billing & invoice issues have now been resolved.
Was really just a miscommunication between us, the customer, and the insurance company. We are still actively pursuing the insurance company for new wood deck cost which 2 different insurance company employees approved but later denied.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | 9:00 AM - 5:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.