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ComplaintsforTroy, The Tree Guy
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Complaint taken over the phone by BBB staff: Tree service clear out wooded lot - prepaid 1/2 ($400). Work done 20% **** never came back - not finished. Money outstanding - job remains months later. Consumer states he went online and filed 2 online complaints - opened with BBB, but he has not heard anything & doesn't have any information about a filed complaint.Initial Complaint
07/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
The co.Troy The tree guy was working on a property next door, I talked with them about dropping branches because of my fence he missed it until the last couple of branches and dropped a big one and smashed my fence I was willing to work with them gave them cold drinks and they didn't even come to talk to me about it so I need the money to fix my fence I have 3 dogsBusiness response
07/25/2023
The fence does not belong to the individual who filed the complaint. We were hired to cut down the trees so the fence could be replaced for the new homeowner who bought the property next door to the complainant.Customer response
08/02/2023
The consumer indicated by phone that the company resolved the complaint.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.