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Complaint Details
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Initial Complaint
08/08/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
We hired Alan after meeting with him on 7/17/21 to completely remodel the interior of a vacant condo we purchased in Strongsville, OH. This included replacing all fixtures in 3 bathrooms, a laundry room and kitchen, wallpaper and flooring removal, painting and building a fireplace surround for a cost of $50K. He initially said the project would be completed by 9/30, then 11/30, then 12/15. His crew did not show up at all for 20 consecutive days in January, resulting in a burst water pipe from the extreme cold. His insurance covered the damage, but he went on to miss completion deadlines committed to for 5/1, 5/9, 5/20 and 5/27. They also caused a second flood in June when the washing machine was not installed correctly. He overstated the amount of tile we needed to purchase for the kitchen backsplash, requiring us to buy 40 boxes when only 2 were needed, causing us to incur over $1500 in unnecessary expense. He declared the project finished on 6/24/22 but left our interior staircase without handrails after committing multiple times to install a new rail for us, and he left behind construction debris (a door, a dishwasher damaged by the first flood, and the old stair rail) that we had to pay a third party $177 to haul away. We’ve paid him in full for all work completed, less the $177 for the construction debris removal (the receipt was provided to him). He’s now threatening to put a lien on our property and charge us for legal expenses to collect the $177.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.