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Complaint Details
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Initial Complaint
08/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a previous complaint against Solid Rock Auto Group about getting the remainder of my previous car's warranty back. We settled on an agreement where I would get 85% of the warranty back. This was settled roughly a month ago. I have yet to receive payment.This business seems to be purposely delaying the return of my warranty. They have sent the incorrect VIN number to the warranty company PWI Preferred Warranties. I know this because I called PWI and they said they are waiting on the new paperwork with the correct VIN.Business response
08/22/2024
This customer is correct we did make a mistake and the wrong vin was on his cancelation paperwork we have corrected it and has been sent back to PWI he is free to call them to verify they have received and are sending a check. We certainly have no intent of causing a delay on his refund and apologize for being human.Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Bought vehicle 8 months ago. Check engine light came on. I was told I had to take car to a GM dealer to find cause of issue. When mechanic completed inspection the car's turbo, ABS wiring harness, Battery, Front and Rear Brakes, and rear differential were broken/damaged. When I purchased the vehicle I was told there were new brakes. The warranty company was called. The warranty company claimed there was no coverage. The mechanic stated: "I can't guarantee this vehicle will make it back to your house without failing." I found out the parts of the vehicle were under extended guarantee/warranty. The cost to repair the vehicle was $4,593. I traded the broken car in and was told by salesman that I would receive a refund for the time I had left on the previous vehicle's warranty. Dealer failed to send paperwork in and warranty office was called. They claimed they could not do anything without paperwork. Due to the mismanagement of the paperwork I have lost $6000 paid down on vehicle plus remaining amount on the warranty. My car was warrantied under PWI Preferred Warranties. Phone Number **************. Website: ***********************. Car Dealership: Solid Rock Auto Group. Address: **** ** ** *** ************** *** *****. Phone Number: ************.Business response
08/05/2024
So this client had not contacted us for any service work and was apparently having issues with the vehicle so he took it to the local chevrolet dealer. His warranty was in effect if you review the enclosed documents ,we have sent the cancelation form to the warranty company and once they have issued a refund our client will receive 85% of the warranty price as a refund and a 100.00 dollar cancellation fee. The downpayment on the vehicle has nothing to do with his uncovered items and regrettably he did not reach out to us for any assistance and choose to walk away form the car he had purchased that is not our choice nor or obligation to return his down payment. He can contact PWI to confirm they are issuing a refund as well and again once we have received the refund we will gladly issue a check to him.Customer response
08/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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Contact Information
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.