![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforThe Lake House Inn Resort
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/18/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Our complaint is about the Lakehouse Inn located at 5653 Lake Road, Geneva OH, 44041. We called in on Saturday 12/16 and were given a price by Patrick an employee of the facility who answered the phone at the front desk. We told Patrick the dates (Jan 12 - 14) we wanted to make reservations for with the Babymoon package for our daugther and son-in-law, since they expecting their first child in February. We were quoted a price of $662.47 for two nights and the full Package for the Babymoon (including the spa) for them to get away before their new daughter is born. We told Patrick, that we would need to confirm with our daughter and our son-in-law because he is a l resident Doctor in a hospital in **** Pa, that January 12-14 was still good. Patrick told us we could call back on Sunday after 1 PM to talk to him to make the final reservation. We called on Sunday 12/17 at 1:30 PM and he told us the price went up to $937.87. To me this is a bait and switch tactic. We called back on Monday and spoke to the manager Arimys and she initally told us the original price would be good but she would call us back after confirming Spa availalbility. Then she called us back before confirming any details with the spa and said the second price would be the actual charge. She told us that the second night had not been factored in and that Patrick made a mistake. She then told us that they had been updating pricing for January and February and that she wished that they would not be quoting until the price changes were figured out. She told us they are a small business. We own a small business and have had employees make mistakes; we stand by the employees mistake as they are our employee and we hired them to speak for us. I feel the Lakehouse Inn should do the same - it is just a good business practice. I also feel this facility might do this bait and switch to someone else. This is a warning to all potential clients who will utilize the services of this facility.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.