ComplaintsforAim Transportation Solutions

• Initial Complaint

  06/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have been one of AIM’s customers for over one year now. The vast majority of our business is predicated upon the usage of AIM’s products, namely semi-sleepers and trailers. Initially, the customer service was “okay” but over the last six to eight months it has diminished drastically right along with (some) of their products. We are on rental agreements for eight (8) of their units, four semi-sleepers and four trailers. We have had several units fail on a frequent and consistent basis to where business operations have been detrimentally affected. One unit in particular had at least a dozen service calls or repairs where it had to be decommissioned for weeks at a time which caused even more stress on the business. Throughout the ordeal, we requested a replacement unit on several different instances to no avail. I have spoken with a number of representatives with AIM who tend to disparage each and every issue I have in addition to redirecting accountability in a circle. These people are unprofessional, have unethical practices, breach contracts, lack decorum, and provide subpar service to their customers of whom they feel are inadequate in terms of knowledge and experience pertinent to business. On several occasions I have been treated as if my business and what I bring to the table in terms of business is disposable, unvalued, and my complaints go unaddressed. My problems were initially with the equipment and lack of reliable equipment, but through dealing with several representatives my issues have transcended over to the deplorable customer service I receive on a day to day basis. This entity is retaliatory, and will do everything in their power and beyond to justify their antics, retaliatory conduct, and ultimately they don’t care about certain customers and I am a walking testament to that. I may not bring them $**** a month like other customers, but I still deserve to be valued and at this point, they have shown and proved anything but.

  

  Business response

  10/06/2022

  This complaint is a result of a very difficult situation where this customer stopped paying Aim to the point that they now owe us $**,*** and is deflecting the issue by pointing a finger of blame at Aim's employees. We tried to work through these mounting receivables with the company so they could stay operational but we ultimately had to ask them to return the equipment they were renting from us. The Aim team worked 

  Customer response

  10/06/2022

  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of my decision appear below.
  
  

  The original complaint was filed back in June 2022, approximately four months ago and was predicated upon the subpar equipment that was provided which resulted in constant breakdowns. I personally spoke with several representatives within AIM and the situations were never corrected. AIM DID NOT request ANY equipment back, we voluntary turned in all equipment as we did not want to do business with a money-hungry company who did not value certain customers. As far as the financial aspect, yes - we did fall behind, but that was a direct result of the junk equipment and frequent breakdowns which resulted in downtime and that point was brought up a multitude of times. AIM continues to send invoices for equipment that was turned in a month ago - we don't even look at them anymore because they are inaccurate and ridiculous and instead of wasting time sorting through them, we have better things to do.

  
  Regards,
  ****** *******
  
  
  

  
  

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