Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/18/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have two complaints. The first complaint is in regards to an invoice that I received for an annual tank rental. I had emailed the company and notified them that I would not be continuing to use their services and asked that they remove the empty tank from my yard in January. I paid their invoice so that it would not be sent to a collections agency in order to protect my credit. However, I was not provided paperwork or notification regarding the tank rental at the time I purchased the home and had the service put in my name, so I was not aware of the charge, and also am not utilizing the tank/asked that it be removed, so I feel a refund is fair. The second complaint is that if they had removed the tank in January when asked, there would have been no damage to the property upon removal. Because the ground is now thawed, there will be damage to the yard where the tank still sits, as well as possible damage from the truck accessing the tank for removal. The tank needs to be removed as I am renting the property out, and the yard needs to be fixed and returned to the state it was in prior to the company refusing to remove the tank. My yard cannot be a free storage space for their tank, and it has been over 60 days since I asked them to remove their property.Business response
04/27/2022
[BBB Transcription via Email]
I'm writing to let you know that I will reach out to **. ***** to get an understanding of what happened. I have pulled up her account, and do not see any notes from our customer service reps that she called to complain about our service.
Please let me know if anything else is needed.
Thank you so much!
***
*** *********
General Manager
Ludwig Propane
************ ***** ******* ** ******
************ ******** ** ******
************ Cell
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.