ComplaintsforLink Outdoor Living LLC
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Complaint Details
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Initial Complaint
05/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
The Company Name is Link Outdoor Living Tyler L*** and is located at **** ***** ******* ********** ** *****. We hired him in January to install a privacy fence in the back yard and chain link in the front yard. He assured us he could complete this in a timely manner. It took him over a month to "complete" the job he did not show up when he said he would be there we had to contact him constantly to get him to show up. It has only been up for a month and the back and side of the privacy fence is falling in the locks on both gates do not work. we paid him over $11,000 for this mess!! We contacted him on March 23/24th and sent him pictures in an attempt to work with him to correct this issue. He stated he would be at our home the following week to correct the issue. Well, here we are April 12th and have yet to hear from him. I found his company on ****** **** and have also been trying to work with them.Initial Complaint
10/20/2022
- Complaint Type:
- Order Issues
- Status:
- Unresolved
she has called 36 times Tyler L*** & fiancée Link Outdoor Living Link Outdoor living company van 06.18.22 got a quote in person 08.24.22 removed paver steps w/ backhoe 09.11.22 came to complete job but left with even more of a mess-wanted her to pay the balance but she refused Found the biz in a local neighborhood magazine **** ***** *** ********** ** ***** Seems like a new biz, using wrong machines for projects, damaged yard, chipped her stones, cut through flowerbed, wrong color steps, etc. Down payment of $850, that's all she has paid, paid with check paid to Link Outdoor Living. he wouldn't take CC.Business response
02/08/2024
Business stated that the issue was with stone steps having a color variation and the manufacturer stopped making them. Since he couldn't get new steps, he resolved the issue by providing the customer with a credit to the bill.Customer response
02/09/2024
The business has not contacted me at all. I paid half down for the job that was done poorly, and my property was destroyed as well. I cannot even use my patio. My steps have sunk, they damaged my siding and yard in the process. I've had a quote to fix this at $10,000.
The only way I will settle this is if they come back and fix what they damaged and finish the job.
Regards,
****** ********
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.