ComplaintsforRoyal Ace Lawn & Landscaping
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Went into contract with ***** ******* at Royal Aces Lawn & Landscaping on 5/18/24 to clear the front, sides and back of my home. He charged me a $300 deposit for materials then asked for $116 more because he bought additional rocks. He said he would show up on multiple dates, but failed to do so. He gave excuses- his trailer is broke, his truck is broke, etc. He asked if I could pay $800-1000 up front because he was in a bind. He committed to having the work done in 2 days. He just kept promising and not showing up. There were multiple excuses each time. He did show up 2x but did less than a full days work each time and did not complete the job. He continues to say ‘I’ll be there on Sunday morning.’ He continues to not show up. It is now July 1st and the work is no where near completed. I have so many text messages of excuses. I can’t even attach them all!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.