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Find a Location

Mote & Associates, Inc. has 1 locations, listed below.

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    Business ProfileforMote & Associates, Inc.

    Professional Engineers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    214 W 4th St, Greenville, OH 45331
    BBB File Opened:
    6/13/2002
    Years in Business:
    52
    Business Started:
    1/1/1972
    Business Management
    • Mr. Michael Henderson, Project Manager
    • Mr. Jerry McClannan, President
    Contact Information

    Principal

    • Mr. Michael Henderson, Project Manager

    Customer Contact

    • Mr. Michael Henderson, Project Manager
    • Mr. Jerry McClannan, President
    Additional Contact Information

    Fax Numbers

    • (937) 548-7484
      Primary Fax

    Customer Complaints

    0 Customer Complaints

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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Haley B

    1 star

    10/13/2022

    They overcharge the customer by including fictitious charges and over calculating hours. Then charge to fix the mistakes. If a meeting really only takes 15 minutes they charge for a hour and make up a story about printing and adjusting paper. Then add dates for charges that don’t exist according to emails. The company said check design means quality control by another engineer/architect, so I am confused how design checks happen before drafting or load calculations. There would be nothing to check. An employee says he can no longer assist and pawns the customer off to another architect. Then the new architect charges two hours to become familiar with the project/beam sizes and a couple emails, even though the new architect did not contribute to the beam drawings or design. The company needs to discuss and be upfront about charges instead of taking advantage of the customer. Rounding up on items that should take minutes instead of hours to make extra money.

    Mote & Associates, Inc. Response

    11/04/2022

    Thank you for bringing your concerns to our attention. Mote & Associates has been in business for over 50 years and we pride ourselves in being honest and transparent with all of our clients. We are not accustomed to receiving this type of review. Please keep in mind that we began work on your project within two days of discussing the problems that you had with the three previous designers on your project and were very clear about the hourly rate charges. We would be happy to discuss this situation in further detail with you. Please feel free to call us at 937-548-7511.

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