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ComplaintsforAmerican Air Heating, Cooling, Electric & Plumbing
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Complaint Details
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Initial Complaint
06/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
There was products not necessary to the function to the furnace paid for and didn't complete the job. Did not allow us to pay for parts that is still needed. Was not interested in resolving any issues and lying about was done.Business response
06/24/2024
Everything in this job was completed. The customer initially refused to sign the financing paperwork, but finally did so. There is no further work pending at this location. Any further work would incur additional fees, and we recommend having another contactor complete any additional work.
Initial Complaint
06/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
American air installed a furnace at our house in December of 2022. They had two come back twice to repair issues from their install. I thought all was well. in June of this year, my AC/Heat Pump unit would not operate that we had installed in 2020. So, the AC unit didn't turn on, I called the company who installed the AC/Heat Pump unit. The unit was inspected and should have operated. The technician told me that the company that put in the furnace did not know what they were doing. This was painfully obvious after the install when the furnace was making noise because of a broken part they tried to hide. The technician said my AC/Heat Pump unit would never have worked the way it was wired. He asked me if it was young people who did the install, and I said yes. Typically, he responded, they just aren't trained or don't care. They need more training to work on that type of equipment. The really unfortunate park was the GM at American Air was arrogant and took no responsibility for any of this! When your air conditioning doesn't work, you call the company that installed the unit, not the company who installed the furnace. American Air doesn't understand this simple human response to an AC issue. I have an invoice from the AC company that explains American Air's shoddy workmanship.Business response
06/14/2023
We did install a new furnace for Mr. ****** on December 20, 2022. As far as coming back twice to repair the install that we did; We had to replace a faulty thermostat which was there prior to us replacing the furnace. Mr. ****** chose to keep his existing thermostat, as he preferred his Nest thermostat to our Honeywell thermostats that we typically install with every job. This was noted on his original proposal to replace the furnace **use existing thermostat**. This was not a warranty issue, as we had never replaced it. We charged him $621 to replace this thermostat, as it was not originally installed by us - This was emergency service on New Year's Eve, and he signed an authorization to do the work. There was a piece in the furnace that needed to be replaced, and we did that under warranty. However, Mr. ****** then proceeded to stop payment with American Express (his method of payment for the thermostat). After much back and forth, he finally did pay that back to us. As far as the current issue goes, the company that came out to "repair" the furnace wiring should not have touched it, since it was under warranty with us (if this is even true). We have asked Mr. ****** for an invoice from the other company but he never furnished us with one. In addition, we are a Tempstar Elite Dealer, and our installers have a lot of experience and training with this type of equipment.Customer response
06/17/2023
Typical response from this company.
1. You will get an invoice copy of your sub-standard work repair when I get it.
2. Obviously, the thermostat wasn't the issue. That is plain to see that it was wired incorrectly
3. Your juvenile response to the technician that was here to "repair" the faulty furnace was expected. They are trained in proper install unlike the best in class training your installers receive because they couldn't even wire the job correctly.
4. You can either settle with me here or you will be showing up in front of a magistrate in Licking County.
5. You provide me a refund with the invoice I provide, plus the $621 I gave you for a thermostat that wasn't the problem.
Regards,
***** ******Business response
06/21/2023
Please send us a copy of the invoice from the other contractor. We will address the rest of the issues from there. Also, as far as the thermostat not being the problem initially: The furnace wasn't running - We replaced your thermostat on December 31, 2022, and it has been running for six months.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.