ComplaintsforZipperbuy, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have purchased many products through this business, which is an online auction site. I recently purchased a patio umbrella under this site that was not described as used in the picture. Yes, the umbrella was working and functional, but was not described as used. When the item is not as described, you are able to return it, but with this particular item, they refused my return. When I opened the box, there was grass on the umbrella, it was banged up and the crank was barely working. Had the item been described accurately and not just the Amazon description that is a copy and paste. I would have not purchased this item for what I did. I have previously made returns to this company with the same exact complaint, and yet for some reason with this item, they refuse to return it. They cited their policy, but again it was not described as used. Additionally, if that was the case they would have not accepted my previous returns. I reached out to the company and tried to explain the situation, and was just rejected. I have included the section of the rules. And as you can see under open package ( which is what this was posted as ) it says items have been open but again it’s false advertising when the person did not include that it was used. I believe this post was posted like this to receive a higher bid.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1635 Feddern Ave.
Grove City, OH 43123
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.