Business ProfileforMr. Water Heater Guy

DO NOT USE unreliable untrustworthy Home warranty assigned them to us. Terrible experience. They were supposed to call 30 min before. They did not. Showed up around 3 so I was stuck all day waiting around. Guy shows up in a dilapidated van with no company sign. I was told the problem was likely the heating coils. So you don’t even know for sure what the problem is before randomly replacing parts? The first guy had to leave to get the parts so he called someone else to come over to drain the tank. After he’d been gone for over two hours I asked the second guy what was going on and was told the first guy went on another job. He put everything back together and said it would be a couple hours before we had hot water. It has now been 15 hours and we have no hot water and barely any pressure in most of our sinks. Called them around 7:30 this morning and was told someone would be out here first thing. It was after 9 before the two guys from the day before showed up. After testing the two coils and discovering the bottom one wasn’t getting a reading,he determined it was likely a wiring problem with the thermostat and put in a request for a replacement unit. It has now been a week since we’ve had hot water. It is now Wednesday and they were supposed to be out here first thing to replace the unit. It is 9:45 and I’m still waiting. Called the owner and no answer. I’ve had to call them daily for updates, if not multiple times because I can’t leave a message at times because the mailbox is full. Finally got a hold of him at ten and turns out he’s not gonna be able to make it as promised. It was after one o’clock before the tech showed up. Replaced the heater, had to call the other guy to do the electrical Work. Didn’t have all the necessary parts, had to run to the store. Still didn’t have all the parts, had to come back a third time to finish today. Almost two weeks since we originally submitted claim.