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ComplaintsforOhio Roofing Solutions, Ltd.
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Complaint Details
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Initial Complaint
05/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Ohio Roofing Solutions came out to fix my roof on a Friday, I think it was May 5th. They fixed a portion of my breezeway roof. However, after the man left, they left my condition in worse shape then then found it. Plywood was broke off from the pinnacle of my breezeway. Up and down my garage roof the plywood is knocked out of alignment, cracked, sagging, etc and I can see the singles through several places. One place looks wet like it is letting water in. I have tried to get them to come out and look at it however, after two emails and two phone calls to Naaman and company, they only called back to advise that they had been there to make the repair I had paid for.Business response
06/05/2023
Ohio Roofing Solutions came out to fix my roof on a Friday, I think it was May 5th. They fixed a portion of my breezeway roof. However, after the man left, they left my condition in worse shape then then found it. Plywood was broke off from the pinnacle of my breezeway.
(Response) The plywood/Boards were cut what is mandatory to install ridge vent. This is why plywood particles were found.
Up and down my garage roof the plywood is knocked out of alignment, cracked, sagging, etc
(Response) We are coming out again this week to verify from inside, but from outside no damage seen.
and I can see the singles through several places.
(Response) Pics from customer only showed 1 area where it was showing the ridge vent which is standard when cutting away wood for ventilation. Again we will be out this week to verify from inside. Sometimes shingles are seen if decking is spaced also.
One place looks wet like it is letting water in.
(response) We will verify this week when when we get inside.
I have tried to get them to come out and look at it however, after two emails and two phone calls to Naaman and company, they only called back to advise that they had been there to make the repair I had paid for.
(Response) we did talk to customer after he issue on 5-15 but never got date to come out since customer wanted us inside and has a tight schedule for us to come look from inside. Again we will be out this week pending customers schedule and availability.
Customer response
06/07/2023
I accept the business's response to resolve this complaint.
Regards,
******* ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.