ComplaintsforSpooky Nook Sports Champion Mill

• Initial Complaint

  01/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Website says verbatim: "Our Membership Benefits No matter which one you choose, all of our fitness center memberships come with several perks. You'll be able to take advantage of: Access to all the equipment, tools, fields and features of our state-of-the-art fitness center. Two free guest passes per year. Conveniences such as complimentary Wi-Fi access, space in our reserved parking lot and up to two hours of Child Watch each day. Discounts for college students, active duty military, first responders and corporations." The fact is when you go to the facility they give you a pricing card and explain that the only plan that includes child watch is the family plan. This is fine that this is their pricing scheme, but it is not what they are advertising. No where on the site which does have pricing does it say that child care is either an upcharge or part of only one specific plan. This plan is quite a bit more expensive than other plans. To me and many others that have read the same text, this is complete false advertisement. I talked to the lady at the front desk and she refused to acknowledge that the advertisement is false and continually stated that my interpretation of the verbiage is incorrect. I'm not sure how you interpret "no matter" which one you choose, "all" of our fitness memberships come with the listed perks as anything other than all the listed perks come with all fitness memberships especially with no other indication of only one plan including it and upcharges to others. The lady refused to let me talk to her superior and ended the conversation abruptly and unprofessionally.

  Business response

  01/24/2023

  Our Membership Director (who oversees all of the Fitness Team) spoke with this customer on two separate occasions, as well as with the customer's wife. She apologized in each conversation and we have updated the verbiage on our website to correct the misunderstanding (see attached). It eventually reached a point where the conversation was no longer productive, even after apology and explaining we corrected our marketing messaging. We believe we have done our part to resolve this matter.

  Business response

  01/24/2023

  Our Membership Director (who oversees all of the Fitness Team) spoke with this customer on two separate occasions, as well as with the customer's wife. She apologized in each conversation and we have updated the verbiage on our website to correct the misunderstanding (see attached). It eventually reached a point where the conversation was no longer productive, even after apology and explaining we corrected our marketing messaging. We believe we have done our part to resolve this matter.

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