ComplaintsforMuenchens Furniture

• Initial Complaint

  07/05/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Original date 4/13/2024 Promised buffet/hutch, and lied about how long it would take to arrive. Basically, told me to wait as long as needed..over 6 months and there was NO estimate of arrival date provided. I insisted order to be cancelled. Which then caused all other pieces involved in order to be cancelled. Wood furniture ordered was needed as my current furniture did not go with the remaining order. Not my fault that furniture owner claimed he knew his vendors yet, didn't know how long it would take fir order to be completed....a year or better. Not acceptable to be lied to when I was ordering large amount of furniture. Unethical business practice, deceiving customer. Now he has my bdrm furniture and my money, which I wanted delivered....but bc he has my money and sofa set which Marion (sales person) told me they could sell and give me my mobey from sale...which inagreed to.....the owner 2 weeks later said no to selling furniture and is holding my bedroom furniture and money ransom bc I refuse delivery of sofa...it does not go with my furniture I have...the entire purpose was for all furniture to arrive in a normal time frame of 8 weeks. That didn't happen and I don't need the sofa......unethical business practice..lying and deceiving a senior citizen. Now rhat he is holding my bedroom furniture ransom and refusing to sell my sofa I want all money credited. Do not trust him to deliver quality in bdrm set now. $2909 he owes in bedroom and $3,300 for sofa set. Only resolution now is my money completely credited for bdrm and sofa set.

  Business response

  07/06/2024

  Some popular items become backordered, or statuses can change. All items ordered by customer are non-stocked items and needed to be special ordered. All times were/are estimated and can change. It is our practice to update customers and keep them informed of the status of their order. On 8/5/23 client custom ordered Livingroom furniture. We updated the client on 8/23/23,9/2/23 and 9/18/23 with shipping/production status to be completed on or around 10/10/23. On 10/12/23 we have received clients living room furniture and was ready to schedule for delivery. We have contacted client 8 times since to schedule with the response my room is not ready. On 4/13/24 client came into warehouse and inspected furniture. Customer was happy with the furniture and was not ready to take possession as they needed to move their old set. We had given them 3 points of contact to remove any old existing furniture. The owner had also made an exception to have our delivery team will help in removal and placement to accommodate their furniture needs at no charge. At that time client picked out a special-order area rug, dining table, 4 side chairs, buffet and hutch, 2 end tables, and complete bedroom set with adjustable base. The client paid for all items in full at that time and we were not to ordering anything until the client confirms the order. We had two other consultations during that time, making changes and client made their final decision on 5/4/24, we had the discussion there is no cancellation on this order and items can take 8-12 weeks to come in as stated on their signed invoice. Customer was fine with that as their home was not ready as they would need to make arraignments to remove their old furniture. The owner offered assistance at removing their old furniture in case they were unsuccessful. Client was so happy they had suggested working at the store if anything would ever change. On 5/16/24 we notified client that the hutch and buffet was estimated to arrive in September, providing no factory delays that are out of our control. Customer approved the wait period. On 5/21/24 we had contacted customer that all items were in, and we are ready to schedule delivery and set up on entire order except buffet and hutch as it is on back order. Customer was not ready for delivery and had decided to cancel the dining room furniture and matching end tables since the buffet and hutch was on back order. We normally don't cancel special order items as discussed however we will make this exception and we refund those items in full $4288.32 and are ready to schedule their delivery and setup. Customer stated they are not ready to schedule. As we have been holding paid in full furniture for this client since 8/5/2023 trying to schedule the delivery many times. We have exhausted all resources for this client to accommodate their furniture needs including staying 2 hours past store closing hours to assist in selections and finishings. We have contacted client by phone, e-mail and postage mail to schedule their delivery. Both invoices are ready since 5/21/24 to schedule. Please call ###-###-#### to schedule today. We are open 7 days a week. Monday through Saturday 10-7 and Sundays 11-5. We will even assist at moving your old furniture at no charge.              

  Customer response

  07/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  Muenchen Furniture has not resolved my complaint.

  
  

  I asked for bdrm furniture to be delivered, I was told by Marion that they will not deliver bdrm furniture unless I accept delivery of sofa set.  As i stated; do not want sofa set as it does now not go with the rest of furniture in home after furniture ordered was not available.  This issue cancels all livingroom furniture, now.  

  Marion stated they would sell sofa set and refund me my money.  However, that was a lie yas well.  Totally unethical. Now they want to hold my bdrm set ransom bc I refuse to accept delivery of sofa set. 

  Because of their unethical business practice of lying about furniture availability and holding bdrm furniture ransom, I no longer want any furniture from this business.  Since they are so unethical I believe they will deliver damaged goods. 

  
  

  Unless this unethical business is not providing me 100% refund this is unresolved to my satisfaction. 

  1.  First and foremost this is My Money and no store makes decisions regarding my money.

  2.  Per the owner Jeff, he bragged about how busy his store's  business is as they  have lots of  rich customers.  Based off his bragging he should have absolutely zero issues selling the furniture.   Sounds to me like he is angry bc he does not have $10,000 of my money, due to his lies.. He obviously,  expects all his customers to purchase large sums of furniture and if they renig on the purchase due to his lie of furniture availability he needs to demand to get $6200.00 of my money no matter what he did. The sofa is null and void due to the other furniture all snow balling due to his lie on furniture.  I stated I would keep bedroom set bc it was in a different room. However, now due to his unethical businessl behavior, he decided to hold bedroom furniture ransom to force my hand to accept sofa that does not go in my home.  I refuse to accept any furniture from him, now.   It's obvious, my $3,000 for bedroom furniture was not good enough for him.

  3. Now I want a complete 100% refund of the $6,300 of my money.  I will not accept any furniture from Muenchens.  I demand that MY money is refunded in Full and that he sell the furniture to his rich customers.  
  His behavior of demanding to keep my money when I now want none of it,  is very contradictory.   
  By not refunding my money he is contradicting his bragging of rich customers that he easily sells to.    After all he sells top quality furniture...so literally he should have no issues selling the furniture.  Refunding my money in full allows him to move forward to easily sell the furniture to his many rich customers.  He  Appears to be a negative controlling person. 

  
  
  Regards,
  
  ***** *****
  

  Business response

  07/16/2024

  We are so sorry you have decided to cancel your custom ordered Livingroom furniture as we have been hanging on to it for you for close to one year now and would like for you to take possession of the order. We would also like for you to take possession of the bedroom furniture you have ordered recently. As a company we would offer you a free delivery and assist you in moving your existing furniture. Our delivery team takes a lot of pride, effort and quality in our delivery services provided. Please call today to schedule your pickup or delivery. Your order is non-refundable.   

  Business response

  07/30/2024

  We are willing to either refund her 25% less of her initial purchase for a refund of $4816.06 or deliver the furniture order in full. We will hold her furniture until the end of this month after that storage fees will be $250 per month starting on Aug 1st, 2024.  If she decides the option to take delivery, we have this Friday 7/26 and Saturday 7/27 open. We will call the day before with a 2-hour delivery time frame. The delivery team will assemble/set up the furniture in their home we just ask that the room is ready and cleared for the delivery team to work. 

• Initial Complaint

  01/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Been dealing with this for almost 3 years I think Purchased furniture just before covid and it took several months to receive Once received we noticed the couch was uneven and gapped in the middle Several people came out to look and even took pictures Said it was made wrong but nothing ever happened Tried calling the store several times and only get rerouted to service It gets worse every day A lot of money spent

  Business response

  01/17/2023

  We are so sorry our manufactures service company hasn't been able to get the proper parts in a sufficient amount of time to fix your power reclining sofa. We want to thank you for giving us an opportunity to fix it. After talking to your husband today we have come into agreement to replace your sofa with another one. Your replacement sofa is on order and the exchange receipt has been sent to your e-mail. Once your replacement sofa arrives, we will schedule an appointment for your exchange. Please let me know if you have any questions. Have a great day! **** *******    

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩