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ComplaintsforQuality Gold, Inc.
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Complaint Details
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Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
ordered his/hers matching two tone wedding band rings from ****** ******** *** ***** ** where we have purchased a number of other jewerly items from including engagement ring. Rings were purchased approx. 12/22 for 5/23 wedding date. ring item number: **************** two tone gold ring with channel set diamonds. Rings arrived approx. 2/23. upon initial viewing and fitting, her ring was extremely wide and did not fit properly with engagement ring. in order for the band to fit properly with the engagement ring it was necessary to purchase an additional stackable narrow band with diamonds. Husband is retired and does not wear his band on a daily basis. Wife works in an office setting and removes her rings for household chores and other work to prevent damage. is extremely careful! Approximately 3/23 one of the channel set diamonds fell out of Wife's wedding band. Diamond was searched for but not found. Returned to ****** Jewerer who contacted Quality Gold for replacement. Quality refused to replace or refund cost. ****** replaced diamond at their cost. Approximately 7/23 one of the channel set diamonds fell out again. Returned to ****** again, but wife paid for replacement diamond as she did not want ****** to foot the bill for ring that was not theirs. Approximately 11/23 another channel set diamond fell out of wife's wedding band. Returned to ****** for the 3rd repair, for the same problem with the same ring. Quality Gold refuses to take responsibilty for the quality of their product and further refused any refund or replacement.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.