ComplaintsforNeoFill

• Initial Complaint

  01/23/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  They sell certificates to places of business but when the business goes out of business or states they will Not accept them they do not respond to emails, phone calls or they claim they don’t have us in the system. How is that possible when we have the certificates in hand. We want to be refunded for all of the certificates that do not work that has been paid for in full prior to them sending us the certificates. These certificates are promoted on the radio stations. Attached is one of many that do not work. Total reimbursement is $500 plus

  Business response

  02/17/2023

  We are sorry to hear of your difficulties when using your vouchers for deals you purchased on ******* ***** *****.” As the third-party processing agent for ****** ***** ***** Neofill would like to reach out on your behalf to seek a resolution for your complaint.  Please contact us at ************ or by email *************************** so that we can confirm the business that you are seeking a resolution for.  We have tried contacting you at the email address we have on file so that we can further assist you.  At this time, we have not yet received a reply.  All terms and conditions must be agreed to at the time of purchase or the order will not go through.  We want to assure you that Neofill is here to help you in any situation.  We want to encourage you to participate in the program in the future, and please let our team know if you have any questions or concerns regarding your order. Have a wonderful day.

• Initial Complaint

  08/17/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 6/28/21 I purchased 2 vouchers from **** *** **** ********** for ****** *** ****** valid for 2 years from date of purchase. They were 119.50 each totaling $239. Early june 22 my daughter called ****** *** ****** to reserve our sky diving experience. She was rudely told by Roger the owner "I don`t accept vouchers from **** *** **** ******* I don`t get anything out of it". I called JPH customer service and explained the situation to a very friendly person at Neofill which is a 3rd party fulfillment company. She explained they would talk to the vendor and get back to me with a resolution. On June 22 I received an email from Neofill stating they would give me an exchange from the current offers and I must pick one valued at $239. I replied stating that I would like a refund and not a credit or exchange being as to how they could not provide me with the service that I purchased. July 29 I received an email which they just copied and pasted their original email. I received 3 more emails July 29 stating that they are a 3rd party fulfillment company and the decision is made by the vendor. Being as to they are the fulfillment company it is their responsibility to deal with the vendor and provide me a refund.

  Business response

  08/19/2022

  We are sorry to hear of your difficulties with the merchant “****** *** ******.” As the third-party order processing agent for JustPayHalfPittsburgh, Neofill has reached out on your behalf to seek a resolution for your complaint. At this time, the order total of $239.00 has been authorized to be refunded. We want to assure you that Neofill is here to help you in any situation with an order on any of the **** *** **** websites. We want to encourage you to participate in the program in the future, and please let our team know if you have any questions or concerns regarding your refund. Have a wonderful day.

  Customer response

  08/20/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** *********

• Initial Complaint

  07/27/2022

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I ordered what was called the Golf Tour extravaganza which is run through NeoFill. I placed the order on March 19. I never received the voucher, when I reached out to them, Emily with NeoFill just told me there was nothing they could do. She sent me terms and conditions that were never presented prior to the purchase. When you purchase something, there is an expectation that you receive the item purchased. I have not ever gotten it.

  Business response

  07/27/2022

  We are sorry to hear of your difficulties with receiving your voucher to  “2022 Golf Tour Extravaganza.” As the third-party processing agent for ******* ************, Neofill has reached out on your behalf to seek a resolution for your complaint. All terms and conditions must be agreed to at the time of purchase or the order will not go through.  At this time, your order has been authorized to be resent to address we have on file. We want to assure you that Neofill is here to help you in any situation with an order on any of the **** *** **** ********* We want to encourage you to participate in the program in the future, and please let our team know if you have any questions or concerns regarding your order. Have a wonderful day.

  Customer response

  08/03/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ******* *****

• Initial Complaint

  10/11/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchase date: 9/8/2020 In the amount of $12.50 My ******** ****** **** billed to : NeoFill Half Off Deals The Purchasing site is : ***************************** ***** ** * ******* ******* *** *** * ********** *** voucher I have been trying to get my money returned to me since 11/3/2020. I called and spoke to someone, then called again and left a message for a returned call. I never received a returned call. *** ******* restaurant that this voucher was purchased for was closed before I even received the voucher. They are still closed to this day!!! I was told there are other ******* ***********. I am not driving out of town to redeem a voucher that says **** ***** ***** ******* *** *****. I want my money returned to me immediately. The last 4 digits of my credit card are ****. My next step will to call the ******** ******** that is a dear friend. Thank You, ***** ************************

  Business response

  11/10/2021

  As the third party in this transaction, Neofill has reached out to the customer to offer a refund. After further investigation we wanted to state that there was no previous contact by the customer as claimed. The only contact that we have regarding this issue is the one received by BBB that was mailed on 10/22/2021 and received in office on 11/4/2021. Neofill reached out to the customer via email on 11/5/2021 asking for them to call us with updated credit card information to process their refund.
  As requested by the customer, a refund has been successfully processed for $12.50 to the credit card provided by ***** ******r on 11/9/2021. Neofill considers this case resolved and we are happy to answer any additional questions or concerns the customer may have.
  
  Thank you,
  ********* ****
  Neofill Customer Service Manager

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩