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ComplaintsforJ & J Roofing and Restoration
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I signed a contract in 2021 , and this company hurried and rushed the job in November , they did a poor job with workmanship and there are shingles on the roof lifted and gutters done incorrectly. The attic is filled with debris. I have contacted them directly and poor communication. This roof needs redone and all the work needs completed. It has been almost 2 years !!Customer response
06/05/2023
This job is still not complete.Business response
07/06/2023
I met the homeowner at her house on Wednesday June 21st along with the building inspector and the homeowner’s father. While there we looked at everything and there’s nothing wrong with the roof or gutters. She was concerned that the shingles weren’t sealed and were lifted up. But that’s not the case with any part of the roof. Everything is sealed the way it’s supposed to be and the gutters are functioning the way they are supposed to. There is some debris in the attic insulation from when we did the job. When we replaced her roof, all of the wood was rotted and in the process of removing the old rotted sheets and replacing with new sheets, there were pieces of wood and particles of the OSB boards that went into the attic. I went in the attic after the job was finished and cleaned out the bigger pieces and did what I could. There are still pieces that are embedded in the insulation which has made it next to impossible to get out every last little piece. Although the remaining pieces are not affecting the integrity of the property in any way, the homeowner wants it all cleaned out. So I informed the homeowner that I’ll have someone remove all the old insulation and install new.Customer response
07/06/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better Business Bureau:
The ridge vent needs to be glued in which owner states will do .
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******** ********
Customer response
10/16/2023
All has been resolved
Thank you
******** ********
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Contact Information
11043 Geib Ave NE
Hartville, OH 44632-8721
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 4:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.