![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGuardian Finance Company
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with GUARDIAN FINANCIAL. I do not have a contract with GUARDIAN FINANCIAL and they did not provide me with the original contract as requested.Business response
09/11/2023
In regards to complaint #20583704, Thank you for inquiring about your issue. We reviewed your dispute and concluded the information reported to the credit bureau was correct. If you have any questions, please call us at ###-###-####. There has been no correspondence with Mr. ******* with our organization regarding a request for a copy of his contract.
Initial Complaint
07/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I bought a car in 2017. In January of 2020, I called Guardian to ask them to pick up the car as it wasn't working. They sold the car at auction. I went into the credit union, adn was told I owe $5000.Business response
07/26/2023
The sale of the vehicle did not satisfy the total amount due on the loan.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,By Appt. Only
MMonday | By Appt. Only |
---|---|
TTuesday | By Appt. Only |
WWednesday | By Appt. Only |
ThThursday | By Appt. Only |
FFriday | By Appt. Only |
SaSaturday | By Appt. Only |
SuSunday | By Appt. Only |
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.