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Find a Location

John Hinderer Chrysler Jeep Dodge Ram has 1 locations, listed below.

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    Business ProfileforJohn Hinderer Chrysler Jeep Dodge Ram

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/14/2020

    Years in Business: 48

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Automobile dealership, new cars, pre-owned cars

    Products & Services

    Automobile dealership, new cars, pre-owned cars

    Business Details

    Location of This Business
    1290 Hebron Rd, Heath, OH 43056-1040
    BBB File Opened:
    6/27/1979
    Years in Business:
    48
    Business Started:
    1/1/1976
    Date of New Ownership:
    6/4/2020
    Accredited Since:
    12/14/2020
    Alternate Business Name
    • Four Ladies And An Ace M Products, LLC
    Business Management
    • Mr. John Hinderer, Owner
    • Mr. Justin Hinderer, COO
    Contact Information

    Principal

    • Mr. John Hinderer, Owner

    Customer Contact

    • Mr. John Hinderer, Owner
    • Mr. Justin Hinderer, COO
    • Mr. Logan Buehrer, Marketing Manager
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/29/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a used **** ***** ********* with ~65k miles. For the first 22 mos. Things were fine. Late June 2023 it had engine failure. The dealership did the repairs under the warranty provided to me when I purchased the truck. It took 7 weeks to complete and I had to rent a car during this time at a cost of $1,500. While frustrating it took so long I was pleased to get rebuilt engine. Early February 2024, the front differential and transfer case needed replaced. Again, covered by warranty. I had to drive out to the dealership 4 times (it is an hour away) for the technicians to get the correct part numbers. Took over six weeks before parts were ordered. I was able to drive it this time so not as big of deal, but two weeks ago the transmission went out. I have been renting a vehicle for two weeks now. Now two weeks later they have not even fully diagnosed the issue and have told me it needs to go to a ***** dealership. After the transmission failed I informed them I wanted to move on from this truck. Over 2 wee span I was given 2 cash offers from the dealership. I agreed to 2nd offer &I arranged a date to sign paperwork & get my check. The sales associate I arranged this with was referred to me by service and was aware fully of the situation. After driving another hour to get out there, I’m now told they cannot honor the cash offer. I received conflicting answers as to what needs to happen for them to honor as it pertains to the issue with the transmission. Finally they concluded the repairs needed to be made first for them to honor the cash offer. This is not what I had been told when receiving offers (in multiple conversations). My issue is with how long it takes to get the diagnoses, parts and repairs made as I need to rent a vehicle, being made to drive out there multiple times before they can even get everything they need for warranty approval and now being misled with a cash offer and again wasting my time driving an hour one way to the dealership.
    Read More

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cassandra C

    1 star

    11/22/2023

    I traded in my car on 10/25/23 and they still have not paid off my previous loan. I am currently stuck with two vehicle loans. Also when I bought my jeep they didn’t not show me the price break down and had me under the impression my vehicle was 25,000 when in fact it wasn’t. They lied to me and told me they had to up charge me in order to get a better interest rate. I do not recommend wasting your time with this dealership. All they do is lie.

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