ComplaintsforSkyZone

• Initial Complaint

  01/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  12/22/23 $350 for birthday party I’ve called the facility 5x and sent two emails with no response. I want me money back for my negative experience and lack of response from the business. There was no one supervising any of the jump stations for my entire visit . Unattended children were swearing at my 4 year old party guests. One child left with a black eye because he was hit in the face with a dodgeball while not looking. The dodgeball was not supervised. Restrooms were filthy and unsanitary. Our party ended early because the lights were turned off for Glow Jump.

• Initial Complaint

  12/28/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  We recently purchased a ticket for our son at the Highland Heights location on December 26th @1600. My child is currently at the Boston Heights location with a family member and it was brought to my attention that I mistakenly purchased the ticket at the wrong location. I was informed by the Boston Heights location that I would need to contact the Highland Heights location to receive a refund. After speaking with Christy I was informed that I she can not be able to provide a refund. I AM IN QUARANTINE!! And to hear that this location will not refund us our money is outright ridiculous. This location is officially stealing money from hard working individuals and this is unacceptable. Sarah (head manager) is currently in a meeting and is unavailable to speak at this present time. This is bad business from the Sky Zone franchise.

• Initial Complaint

  07/22/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  On 6/20/2022, I booked and put a deposit down for a birthday party (9/10/2022) with Sky Zone Highland Heights. I received two confirmation e-mails on 6/21/2022 which was odd because online it only processed/confirmed one event. On 6/21/2022, I immediately called Sky Zone Highland Heights and left a voicemail with their Events line to cancel the second event as I was unaware and did not book it, but somehow ended up being charged for it. I sent a follow-up e-mail that same day. Over the course of the next few weeks, I left additional voicemails and sent e-mails with little to no response or resolution. I need to cancel both birthday party events; one of which was charged to me without my knowledge or consent. This business does not disclose or provide their cancellation policy anywhere on their website or in the booking process. It is only available in the confirmation e-mail AFTER payment/the deposit was processed. This is unethical and prevents the consumer from entering into a contract with all information. Their cancellation policy (franchise specific) is to provide a credit for a future event. This is unacceptable as a consumer and negligent. It is only available AFTER the deposit is paid for in the confirmation e-mail. In accordance with ORC 1345.41, I was compliant in contacting the business within 3 days to receive a refund. Once I discovered how this business tergiversates the cancellation policy, I requested a full refund ($377.60) for the deposits of both events. It has been over one month and have not provided a full refund. They are not transparent with their cancellation policy until a deposit has been made. This is unethical and their lack of disclosure prevents any consumer from being informed. My communications regarding this are over e-mail as I made several calls and left several voicemails with little to no response back from the business.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I purchased a gift card for my granddaughters birthday the end of February 2022. The representatives at Skyzone informed me there was a $41.19 special for 3 months. I asked are you sure it’s not for each month. They responded and no it’s FOR 3 months. I reiterated 2 more times to make sure this information is correct. They replied yes. I paid for March 2022 in the amount of $41.19. I thought that was the end of it. Then in April I was charged $41.19 then in May I was charged $41.9 and again in June I was charged $41.19. In April I had called the corporate office numerous times to no avail as well as calling the Highland Hts location only to be passed around and leaving numerous messages. It wasn’t until early June 2022 that Alex (Mgr) called me back. I explained everything to her and she assured me that this will not happen again and will delete my credit card from their system so I will never be charged again. Hence on June 28, 2022 I was charged $41.19 once again. I called my bank on June 28 to dispute this charge and the the last three charges. (April, May and June) I also asked my bank to block them them so they can never charge me again. On 6/30/2022 I received a voicemail from Alex(?) I assume she is a Mgr. Asking what she can do for me about the charges for my “elite membership” which, I have NEVER had and will NEVER have. I called her back and a man by the name of Andre answered my call and said who he claimed was Alex asst on the other line and would relay the message to her. I insisted these charges be reversed. It was a one time charge of what I was led to believe of $41.19 FOR a 3 month pass for my granddaughter. Now I am told it is for an elite membership? I am requesting my funds to be returned to me. I have been making calls since March to no avail. I call and leave messages almost everyday with NO return calls.Now that I am requesting a refund all of the sudden they call me. This has been going on long enough and I’m ready for this to be done.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩