Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
simple bath took out my bathtub/shower and installed walk in shower on 01/28 and 01/29/21. service tech (Logan) back on 04/13/21, 06/17/21, and 10/6/21 due to rust leaking out of side grab bar lower fitting. 1st and 2nd calls fitting cleaned out, 3rd call grab bar replaced. ok until 12/22. rust started leaking again . contacted Bill M******* at SB. I was told I would have to pay for the work since the installation had exceeded a year, however, this issue has been ongoing since shortly after installation. I feel they were just masking the problem to get past the one year. SB did provide a new grab bar. I do not feel I should have to pay for work since this has been ongoing. It appears that the fitting has not been properly sealed. I send email to Bill M******* on 03/06/23 and 03/20/23 if service comes out will they resolve the problem or just clean it out as in the past. I have not received a response.
Business response
04/21/2023
Bill and ***** discussed the situation by phone on 4/20/23. Bill had responded to both of *****'s emails on 3/6 & 3/20. He forwarded them to her again so she could see his responses. Bill has agreed to replace the grab bar (again) at no charge using a technique provided by Moen as a solution. ***** agreed verbally to the solution. She also agreed to remove the complaint.Customer response
04/23/2023
Simple Bath technician is scheduled on Thurs. 04/27/ 23 to install a new grab bar using a new technique. We are hopeful this will resolve the issue. However Bill from Simple Bath said he could not guarantee that this new technique will work. I accept the business's response to resolve this complaint for now.Regards,
****** ******* ******
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.