Customer ReviewsforHorror Merch

I pre-ordered a Misfits Crimson Ghost figure. After several months I wrote asking when it would come. They ignored my email. I wrote again and they cancelled my order and gave me a partial refund. Apparently they have a clause that they can steal your money for contacting them. I went on twitter and Reddit and saw many people having the same issue. They are criminals.

As you have received 2 previous purchases from us:

USPS
**********************
Delivered on
Thursday, September 14, 2023

USPS
**********************
Delivered on
Monday, October 23, 2023

Along with a refund in full to your account, as of march 20, please contact your billing provider for further information.

Calling us names when we have fulfilled and fully refunded your purchases just to cause trouble will not help your review. 

I bought 60 dollars worth of merchandise, when the item was supposed to be in stock they updated my order as fulfilled. There's no way to contact them through the website and all messages are turned off through their social media. Got burned clicking on ad through Instagram, just shameless. Maybe they ship a few things here and there to stay in business but this site needs to be shut down! Advice, never buy anything direct through credit card use Paypal always so you can get refund from sites like HorrorMerch!

As we have previously responded - these items are awaiting restock and will be shipped once they are restocked. We will update your tracking information once your items have been shipped

Couldn’t give negative stars so I had to give 1. Don’t buy anything from this company. They will take your money. Claim your item has shipped and when you still haven’t received it months later, they’ll say the items will be sent when they receive them. They won’t respond to you except to occasionally give you a load of **** 

The customer has already been contacted regarding this issue - further action has been stated to the customer directly if needed.
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To our customers:
Due to direct privacy concerns (for our customers and our business), and previous moderation/mediation issues within the BBB, we are no longer able to reply directly to customers within this BBB forum or BBB comments.

Apologies for this information, but customer privacy comes first.

If you would have further questions regarding purchases, products, ship times, refunds, etc., please revisit the following correspondence for further information:

- direct product descriptions purchased for posted ship times minimums

- previous email responses sent to you (including any automated emails), be sure to check your spam/filtered emails for further information.

- your purchase receipt

- the terms of service you had agreed to prior to purchase

We will also take a second direct look at your inquiry as it has come back to our attention. Any further updates will be sent directly to the customer via secure email instead of possible privacy concerns again via the BBB.

As shipping may take longer for some items than others (Made To Order Clothing Items Etc.), these items are shipped as they are available/have been restocked/are directly printed for your purchase. Please revisit the product descriptions of the direct items you had purchased for ship times and further information.

Please Note:
The BBB is not able to force faster production times, ship times, refunds or line skips - to any customer, for any reason.

All purchases are shipped in the order they are received - by date and immediate shipping availability.

All refunds are processed by date and in the order they were purchased.

We are not able to offer line skips for faster processing, shipping, refunds or any other reason.

Posting a new case or review on any third party websites will not speed up any action, shipping, refunds, nor offer line skips for faster service.
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To the BBB:
Please note that we have brought this up to the attention of the BBB multiple times via emails and phone calls within the past 18 months since this had occurred.

We had also requested our account to be removed from the BBB system multiple times due to these privacy concerns. The BBB has since denied us the ability to remove our account due to "Freedom Of Speech" as the reasoning for denying removal of our account.

As per the BBB's reasoning of "Freedom of Speech", we are using our "Freedom Of Speech" within our BBB comments and reviews to alert customers and reviewers of the practices within the BBB that we have directly received, directly witnessed or directly encountered.

Any action by the BBB to our limit our account, modify/delete our posts, or any different action taken resulting in removal or limitations - will be documented and further sent to outside, and interested parties, for further investigation.

This also directly includes starting communication with:
International Association of Better Business Bureaus
4250 FAIRFAX DR STE 600
ARLINGTON, VA 22203-1665
(703) 276-0100

If there are any further inquiries required by the BBB, you may contact us at the previous email we have sent inquiries from, or call the number previously used to contact you, during normal business hours and at your convenience.
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I placed an order in August 2023. Was told I'd get a refund in Novemeber. Still waiting for my refund. Quick to charge but can't keep communication with customers. There is no way to get an answer from these people. Where is my refund??!!

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To our customers:
Due to direct privacy concerns (for our customers and our business), and
previous moderation/mediation issues within the BBB, we are no longer
able to reply directly to customers within this BBB forum or BBB comments.

Apologies for this information, but customer privacy comes first.

If you would have further questions regarding purchases, products, ship
times, refunds, etc., please revisit the following correspondence for
further information:

- direct product descriptions purchased for posted ship times minimums

- previous email responses sent to you (including any automated emails),
be sure to check your spam/filtered emails for further information.

- your purchase receipt

- the terms of service you had agreed to prior to purchase

We will also take a second direct look at your inquiry as it has come
back to our attention. Any further updates will be sent directly to the
customer via secure email instead of possible privacy concerns again via
the BBB.

As shipping may take longer for some items than others (Made To Order
Clothing Items Etc.), these items are shipped as they are available/have
been restocked/are directly printed for your purchase. Please revisit
the product descriptions of the direct items you had purchased for ship
times and further information.

Please Note:
The BBB is not able to force faster production times, ship times,
refunds or line skips - to any customer, for any reason.

All purchases are shipped in the order they are received - by date and
immediate shipping availability.

All refunds are processed by date and in the order they were purchased.

We are not able to offer line skips for faster processing, shipping,
refunds or any other reason.

Posting a new case or review on any third party websites will not speed
up any action, shipping, refunds, nor offer line skips for faster service.
---------------------
To the BBB:
Please note that we have brought this up to the attention of the BBB
multiple times via emails and phone calls within the past 18 months
since this had occurred.

We had also requested our account to be removed from the BBB system
multiple times due to these privacy concerns. The BBB has since denied
us the ability to remove our account due to "Freedom Of Speech" as the
reasoning for denying removal of our account.

As per the BBB's reasoning of "Freedom of Speech", we are using our
"Freedom Of Speech" within our BBB comments and reviews to alert
customers and reviewers of the practices within the BBB that we have
directly received, directly witnessed or directly encountered.

Any action by the BBB to our limit our account, modify/delete our posts,
or any different action taken resulting in removal or limitations - will
be documented and further sent to outside, and interested parties, for
further investigation.

This also directly includes starting communication with:
International Association of Better Business Bureaus
4250 FAIRFAX DR STE 600
ARLINGTON, VA 22203-1665
(703) 276-0100

If there are any further inquiries required by the BBB, you may contact
us at the previous email we have sent inquiries from, or call the number
previously used to contact you, during normal business hours and at your
convenience.
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They took my money on some items told me they can’t get them and won’t give me a refund for them have emailed multiple times they won’t answer back I wouldn’t have anyone buy from them

---------------------
To our customers:
Due to direct privacy concerns (for our customers and our business), and previous moderation/mediation issues within the BBB, we are no longer able to reply directly to customers within this BBB forum or BBB comments.

Apologies for this information, but customer privacy comes first.

If you would have further questions regarding purchases, products, ship times, refunds, etc., please revisit previous correspondence:

- direct product descriptions purchased for turn around and ship times

- previous emails sent to you (including any automated emails)

- your purchase receipt

- the terms of service you had agreed to prior to purchase

for further information.

We will also take a direct second look at your inquiry as it has come back to our attention. Any different or further updates (if available) will be sent directly to the customer via secure email instead of a possible private to public concerns posting again via the BBB.

As customer privacy is something we like to maintain, the BBB counteracting that by posting private contact information to public forum, is something we can no longer risk for our customers.

Also as the BBB can not force us to move faster or line skip customers  (or customers seeking any further third party inquiries), these items will have already shipped or be otherwise completed by the time these inquiries are received and previous correspondence and completion information will be sent back to that third party showing some form of finalization for the purchase(s) in question.
---------------------
To the BBB:
Please note that we have brought this up to the attention of the BBB multiple times via emails and phone calls, within the past 18 months since this had occurred. 

We had also requested our account to be removed from the BBB system multiple times due to these privacy concerns. The BBB has since denied us the ability to remove our account due to "Freedom Of Speech" as the reasoning for denying removal of our account.

As per the BBB's reasoning of "Freedom of Speech", we are using our "Freedom Of Speech" within our BBB comments and reviews to alert customers and reviewers of the practices within the BBB that we have directly received, directly witnessed or directly encountered.

Any action by the BBB to our limit our account, modify/delete our posts, or any different action taken resulting in removal or limitations - will be documented and further sent to outside, and interested parties, for further investigation.

This also directly includes starting communication with:
International Association of Better Business Bureaus
4250 FAIRFAX DR STE 600
ARLINGTON, VA 22203-1665
(703) 276-0100

If there are any further inquiries required by the BBB, you may contact us at the previous email we have sent inquiries from, or call the number previously used to contact you, during normal business hours and at your convenience.
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I still had two T-shirts that say they have been fulfilled when I went to click on tracking information all it did was take me back to the homepage it is now January 22 and it says that the shirts were fulfilled on December 18 and I never got a confirmation email or any sort of shipping information and I’ve tried many times to contact them about it and all I get is an automated email response. All I want is my refund for these two shirts.