ComplaintsforDominos
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Complaint Details
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Initial Complaint
12/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We tried to get pizza from Dominos on West Broad St ordering on line, the computer would not take the order. My daughter was on the way home from work and volunteered to stop into the store and order and wait for the food. They had 2 promotions running at the time - one was for $6.99 the other was $7.99, one was if you ordered on line the other was for pick up orders. When she got to the W. Broad location she found out they didn't have working ovens and sent her to the Hilliard location 15 mins away. We were in the process of moving a family member and she wanted to be helpful and went to the other location - out of the way. If we had known we would have just ordered pizza from someone else. She placed her order and they would not give her either deal because they said she didn't order on line - but she did pick up (so they should have honored that price). She did not understand - she struggles with disabilities and they took advantage of her. When she got home her bill was $101.12. This person let her add a tip to the receipt even though she picked up the food and he didn't give her the sale prices. I called the store that night and ask to speak to a manager - he would not get on the phone and the person would not tell me his name. I filled out the chat bot on the site for Dominos and email their customer service, waiting over 2 weeks. No one has contacted me. They overcharged my daughter that was trying to be helpful to her family. I have the receipt and would like the amount adjusted that should have been charged to her along with the tip.
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This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.