ComplaintsforGet Air Columbus

• Initial Complaint

  08/19/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I had my child's birthday party today at Get Air in Pickerington, OH. On 6/21/2023 I made a reservation online for 15 jumpers, 4 large pizzas and 3 2-liters- total of this was $311.68. Included $19.70 worth of tax. On 6/21/2023 I paid $120. On 8/16/2023, I called and spoke with ****** over the phone and she informed me the bal owed was $191.68. I paid $191.68 it then. She informed me that at the time of the party, I would have the option to tip my host if I wanted. Today at the last 20 mins, she came up to me with an ipad telling me I owed another $21. I asked her why as I paid online per ****** and per my receipt. She said she didn't know as I only had 8 jumpers and nothing extra.She came back a few mins later and told me the $21 was tax. I told her I didnt agree with that & tax was already accounted for in my grand total that, I already paid for.I was never offered the option to tip, just was told I owed for sales tax.I then was given someone who was supposedly the manager. The "manager" had the nastiest attitude and told me someone named "*****" said the extra money was for sales tax. I said no, thats incorrect and I need an itemized bill because my receipt stated otherwise & I was paid in full. I told her I wasnt paying it and we left as our time was up. I get home and Get Air has tried to charge my card 2x but it declined because I locked my card. This charge is unauthorized and fraud as I stated I was not paying it. My host ****** was barley around, we had to constantly hunt her down for our pizza and forks which we paid for. I am not giving another penny. We didnt even want a party there but Get Air refused to refund my deposit so we kept the party to avoid loosing it but at this point I feel we deserve at least the deposit back based on this. There is no real manager on site and the place is ran by a bunch of kids who arent even paying attention. All of my jumpers werent given socks either and I paid for 15 and only had 8, 4 were without socks.

  Business response

  08/21/2023

  We spoke to ******* via email on Sunday evening after her party on Saturday. We offered our understanding for the customer service concerns as well as a detailed breakdown of all of the charges from her party. 

  The breakdown is attached to this response and has been provided to ******* as well. In our initial communication with ******* we offered to waive the remaining balance on her party and thanked her again for reaching out to us to let us know of her experience. At that point we closed out her party and did not ask for any additional funds from her. ******* made two payments to the party for a total of $311.68. The total due at the end of the party was $330.02.

  We are not seeking any additional funds from ******* for this reservation but would like to clarify that she was charged correctly for this party.

   

  Customer response

  08/21/2023

  No one has formally reached out to me. The company has attempted to charge me twice more and the charge is again invalid. 
  

  Business response

  08/22/2023

  Contact was made with the customer on 20 August 2023 via email. She responded later that same evening with an email to our address. Screenshot has been attached for reference.

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