ComplaintsforFilip Home Improvement, Inc
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Complaint Details
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Initial Complaint
10/20/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On July 19, 2019 I hired Filip Home Improvement, Inc. to replace some rotted plywood on my garage roof and install rubber roofing on the entire garage roof. There was a 5 year labor and material warranty on the job. I paid $3,595. Some of the roofing came up a short while later and was glued down by the company. The back left corner of the roofing is loose and needs to be glued down. I put weights on the roofing to hold it down to keep the rain off the wood. I called the owner, **** *****, three times within the last three weeks to inform him of the problem and have him fix the area that came up. I left messages on the first two calls. I finally called his home number and spoke to him. I told him the problem and what I had done to keep the plywood dry. He said he would take care of it. That hasn't happened.Business response
10/27/2022
[BBB transcription via phone call]
The business stated they have reached out and left a message for the consumer. Awaiting a call back from the consumer.
Customer response
10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Customer response
11/03/2022
I am rejecting this response because:
The business has not been out to fix the issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.