Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
01/25/2022 - Med1Care has denied healthcare services to my son *********** based on the circumstances surrounding previous home health care with a few of their home health aides. **** had numerous issues during his previous care provided by Med1Care, as one of his aides stole medicine from his apartment. Many of his aides did not show up for their shift, leaving my quadriplegic son very compromised and neglected for many hours. A few of his aides complained about **** being argumentative and assertive, when they were late or absent from theirs shifts. One of his aides,*********, drove **** to a bar and consumed alcohol with him and lied about it to the company, allegedly writing a statement to her employer about ****'s drinking habits. The care supplied was sketchy and substandard, and they retaliated against **** when he filed complaints to the State of Ohio department of Medicaid. Now, **** has a home health aide he has recruited and has asked Med1Care to hire so he can continue to receive his state-funded home care, and they are refusing to work with him and his case manager. Their actions are discriminatory and displaying retaliation for previous State of Ohio filings. The statements they claim to have from their home care aides that were assigned to ****'s care are fraudulent and biased. He is confined to a wheelchair, compromised, and needs healthcare services.
Business response
02/22/2022
Business Response /* (1000, 5, 2022/01/26) */ Thank you for your feedback. Unfortunately privacy and confidentiality prohibit us from addressing any specific allegations that you have raised in this BBB complaint through this format. Med1Care proudly stands behind our five star rating for patient care, quality of care, and services delivered. Your case manager will have resources of all accredited, willing providers of services to accommodate any needs you may have now or in the future.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.