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Find a Location

Conaway Utility LLC has 1 locations, listed below.

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    Business ProfileforConaway Utility LLC

    Concrete Contractors

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2979 Apple Valley Dr, Howard, OH 43028-8307
    BBB File Opened:
    8/5/2022
    Years in Business:
    4
    Business Started:
    11/11/2019
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    By Appt. Only
    T:
    By Appt. Only
    W:
    By Appt. Only
    Th:
    By Appt. Only
    F:
    By Appt. Only
    Sa:
    By Appt. Only
    Su:
    By Appt. Only
    Business Management
    • Benjamin Conaway, Owner
    Contact Information

    Principal

    • Benjamin Conaway, Owner

    Customer Contact

    • Benjamin Conaway, Owner
    Additional Contact Information

    Email Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/29/2023

    I had a gravel driveway replaced by Ben C****** from C****** Utility on July 28th, 2022. With concrete. The job was quoted for $7400 which was to install the driveway with drain installed, cut away existing garage apron, wire mesh, drain gravel, equipment and labor. C****** Subbed out his work to *** ***** to do the work. Unfortunately I the drain was never installed and now I'm having water come in my basement and garage on multiple occasions. Contacted Mr. C****** on March 1st with pictures and a phone call. He stated "we will get it fixed, whatever it takes"! Ben stated he would get *** ***** to come look at the problem. He never showed up. Contacted Ben April 14th 2023,still no contact from Mr. M**** April 26th Mr. M**** called to say he would come over and look and set something up. No call, no show. Called Mr. C****** May 1st, he stated he was going on vacation and would contact me when he got back. Didn't hear anything so contacted him June 6th , text Ben to see where we were at and he gave me Mr. M****'s number to contact directly. Called/text Mr. M**** with no response. June 15th, Called Mr. C****** to tell him it has been a reasonable amount of time, I would have to consult with an attorney to see what options I had due to no drain installed, no gravel used and invoiced for the same amount as the quote with not all the work nor materials used to complete the job. June 15th Mr. C****** sent a long text, advising me that he can't afford to install a drain, nor can he get Mr. *** ***** to stop to get this project fixed. Mr. C****** advised me that his attorney was *** **** and I should think about that. And here we are, water still coming in my garage and basement. The concrete does not meet the standards as far as being poured 4 inches, no drains we installed,no gravel was put in due to it already being gravel and still charged. I'd like a refund on this project due to estimates coming in between $10 to $12 k to fix it. Thank you.

    Customer Reviews

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