ComplaintsforHornbeck Home Renovations, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I encourage storm damage to my roof basically it came down to the point where I needed the ************* of my roof replaced with shingles only and the underlayment I hired kangaroo out of **** to do the job they came to the job and left upon them leaving I went out and looked they had smashed my gutter helmet over top of my gutter and also ripped the wire out of the side of my house cooled it up and stuffed it in a **** the agreement I believe was for them to have a dumpster on site what they did is left the tarponyard and that's where they placed the debris from the roof when they left for the evening the tarp blew and debris went all through my neighborhood I have received numerous complaints from my neighbors about the debris they've been picking up since the contractor was here on July 27th I've been in constant contact with the contractor after I found that the bottom row of shingles on my roof was not removed the section up under the gutter helmet when the first representative from kangaroo came I directly asked if that gutter helmet had to be removed and his reply was no after the job was done and the gutter helmet was damaged a representative from gutter helmet came to my home and inspected the gutter helmet he is the one that found that the shingles under the gutter helmet had not been replaced I contacted kangaroo and spoke to the owner and basically was told that they did not have to come off and he was not going to do anything about it at that point well here in the state of ************ there is a requirement to put ice and water protection on the roof from the ***** up past the wall line two feet it was impossible for the contractor to install that water ice barrier without removing the gutter helmet and shingles in a conversation with the owner he said that they do not obviously they are trying to put one over on me because they knew that the icing water barrier needed to be put on the roof pBusiness response
08/16/2023
8.14.2023, Business notified BBB that *********************** is not their customer.Customer response
08/18/2023
---------- Forwarded message ---------
From: *************** <*********************>
Date: Wed, Aug 16, 2023 at 12:41 PM
Subject: Re: You have a new message from the BBB of ************ in regards to your complaint #********.
To: Better Business Bureau <********************************************************>
To whom it may concern I have been trying to get on that site that you gave me to transfer information it does not work for me or my phone I am going to give you the email address of the company that I am filing the complaint against I contacted the **** licensing board for contractors the **** bureau of workers compensation and got no satisfaction and basically no information or help from them what so ever the company that I am finding the complaint against is hornbeck kangaroo their email address is ******** *********************************** their phone number is ************ that is all the information that I can get to you as I don't have a computer or access to any of the fancy equipment that is required to do all this email and so forth any help in this matter would be greatly appreciated as this has been going on basically for 4 weeksBusiness response
08/30/2023
There has been multiple conversations with ******************** in regards to our company addressing his concerns. ******************** has been told on numerous occasions that his concerns will be addressed and he is currently on our schedule to get his issues rectified.
Thank you,
****** Hornbeck
Owner
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.