ComplaintsforBent Tree Town Home Condominiums

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been living at these apartments for several years now. The trash company they use is republic. The trash company skips over several trash cans every time they come to empty the trash. Nothing is in front or outside the can. The apartments do not do anything about it, so you have animals and maggots in your trash can because it has now been sitting for weeks.

  Business response

  05/23/2024

  The trash company is a third-party vendor. We have spoken with the company about service issues. It has come to our attention that some tenants are not putting their trash cans in the proper place on the curb. They are putting their cans behind other cans and the automated trash truck cannot reach them to pick them up. In addition, if a tenant puts stuff on top of their can and not in the can the trash company will not pick it up. If a can is missed the company will not do an additional pick up before the next regular scheduled day. Tenants have been told this multiple times via email and notices. We cannot control the trash company as we do not own them. If a tenant does not follow the rules their trash will not be picked up. This is in the tenant's control and not in our realm of control to change. 

  Customer response

  05/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** **********

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We moved here last month from Houston, Texas blindly because we needed to move quickly due to my husband’s work promotion in Huber Heights. We went off of what we were told, and the pictures on their website, which seemed favorable. Upon our initial walk through we had a literal laundry list of issues wrong with the unit including a broken metal piece hanging from the stair banister. This went unfixed for two weeks before we had to finally fix it ourselves because we didn’t want our two year old getting his hand sliced open. Another huge problem that still hasn’t been fixed is a huge crack in our bathtub. The maintenance supervisor finally came over today and chastised me in my pjs while holding my son for being upset that I can’t bathe my child. The front desk girls, the manager Rebecca and John the maintenance supervisor are not only rude but completely inept and unprofessional and will not help you as a tenet. They gaslight you into thinking you’re wrong for expecting a move in ready and child safe home. And upper management has only emailed me to apologize for the insanity of this place. They didn’t even reimburse me for the items bought to fix the banister myself! I want to get out of my lease because they have no provided me with a safe home for my child.

  Customer response

  01/26/2024

  Thank you! Bent tree let us out of our lease.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩