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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
They sold a truck that’s value is way under the amount of the loan cost they lied to the credit lender about my address and how much I paid. The truck they sold had no coolant a battery to small and no heat they did not allow me to look a the vehicle or test drive it and when I called to tell them that the truck was smoking and smoke was coming into the cabin they told me if I took it a mechanic they would knock 500 off the price of the truck when the truck is now non drivable and they were refusing to give me my money backBusiness response
01/22/2024
Handled with customerInitial Complaint
07/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I traded in my vehicle on May 19, 2022 under the condition that they would be paying off the remainder of my loan. I have made multiple phones calls to find out the status with no assistance. The voice-mail is full and doesn't allow any to be left. It has been almost 2 months and this is affecting my credit. They are also attempting to sell my vehicle.Business response
07/11/2022
So I called the bank they had lost the check I re-issued another one on July 5 and they got this one today so they should be cashing in the next couple days and processing it I will get you updated but I assure you it will be paidCustomer response
07/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Sincerely,
******** *******
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Customer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.