Complaints

This profile includes complaints for Leaf Home Stair Lift's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Leaf Home Stair Lift

  1595 Georgetown Rd Hudson, OH 44236

  
• 

  Leaf Home Stair Lift

  3235 Intertech Dr Ste 100 Brookfield, WI 53045-5141

  
• 

  Leaf Home Safety Solutions

  3192 Riverport Tech Center Dr Maryland Hts, MO 63043-4825

  
• 

  Leaf Home Safety Solutions, LLC

  23688 Research Dr Farmington Hills, MI 48335-2646

  
• 

  Leaf Home Safety Solutions, LLC

  211 Overlook Dr Ste 5-6 Sewickley, PA 15143-2459

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [[BBB transcription via transfer, see attachment for complete complaint details]]

   

  Why you might ask am I writing to the CEO of the company instead of the customer service/ support department. The answer is simple... THEY DO NOT RESPOND to phone calls or emails.
  On February 2, 2025 a chairlift was installed in my home. The individual who installed the lift was punctual, courteous, and efficient. When the installation was complete, he informed me there was a problem. There wasn't sufficient room at the top of the stairs for the chair to turn completely and that the left arm would have to remain in an upright position for a person to exit the chair. Being 5'8" and weighing 124Ibs., my legs barely clear the wall when sitting on the chair at the top of the stairs. (see attached).
  The individual doing the install said the problem lie with the initial measurements. The person taking them did not take into account the door frame at the top of the stairs. There wasn't sufficient space for a complete turn of the chair with the arms extended.
  The day following the installation I called the company. The individual I spoke with said she would get back to me. After not hearing from her for several days, I tried the email address on the website. It could not be accessed. In the mean time I received a text asking me to review the installation. I gave a four-star review as the man doing the install did a fine job. It wasn't his fault. The problem lie with the person taking the measurements.
  I am still waiting for a response to my phone call in regard to my concerns. The only communication I did receive a text asking me to take down the "bad review" ...
  Many online reviews cite the company's lack of response to customers' concern's a major problem.
  
  

  

  Business Response

  Date: 04/22/2025

  Our Installation Manager has spoken with the customer recently.  Customer’s contract was completed on 2/3/25.  We have made an offer to address customer’s concerns even though the lift specifications were for her husband; however, customer refused the offer.   We consider the offer made in good faith and request the customer to reconsider. 

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Date of transaction: 02/19/2025 2. Amount trying to recover: $5,267 down payment 3. Down payment was for the installation of stair chair for the cost of $26,335 if we don't cancel within the time noted on the customer agreement attached. As the wife and I discussed the installation of the stair chair and our thoughts of moving to a better climate we decided to cancel within the time allotted by the customer agreement. We called and/or emailed ******* ******* and the company on 2/23, 2/24, 3/17 and 3/24 with no positive results. The customer agreement stated that if we canceled we would have our money refunded within ten (10) days and that hasn't happened.

  

  Business Response

  Date: 04/01/2025

  This matter is resolved and can take up to 10 business days to complete.

• Initial Complaint

  Date:03/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [[[BBB TRANSCRIPTION VIA TRANSFERRED COMPLAINT 3/31/2025]]

   

  CAULKING IN SHOWER TURNING YELLOW 

  MOLD IS GROWING ON IT

  GUARANTEE NOT TO MOLD

   

   

   

  *see Attached document

  

  Business Response

  Date: 04/01/2025

  Service is scheduled for 4/10/2025 with arrival between 10am-2pm. 

• Initial Complaint

  Date:03/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 18, 2022, I purchased a walk-in tub from Leaf Home Safety Solutions. A few days after install, I called due to water leaking down the wall in the basement. They came out and replaced a part. On March 15, 2025 due to noticing the tub leaking into my downstairs bathroom causing mold, I placed a service call. On January 17, 2025, Technician ***** responded to my residence and stated the tub door needed to be replaced and one was being ordered. He also told me not to take a bath due to the temporary fix of the door; which means I can only take a shower. I have contacted Leaf Home several times for update status and all the representative that answers the phone keeps telling me everything is noted and someone will call me back. However, no has called me back. Manager ***** had me to send him pictures of the mold and no one has even contacted me to address the mold issue. It's going on two months and I've been patiently waiting; however, no one is returning my calls to address the status of the door or the mold issue. I talked to *****, via text, on March 7, 2025. He stated he was on the phone with his boss and he had to call me back; however, until this date he has not.

  Customer Answer

  Date: 03/13/2025

  Copy of Contract

  

  Business Response

  Date: 03/27/2025

  Leaf Home Bath has reached out to the customer and discussed that we are expecting to receive their parts this coming week. Once we have received the parts Leaf Home Bath will reach out to the customer to set up a service date. 

  Customer Answer

  Date: 03/31/2025

   I am rejecting this response because:  No one has reached out to me in regards to the part or to address the black mold issue.
  
  
  

  

  Business Response

  Date: 04/08/2025

  Service is scheduled for April 11 with arrival between 8 am and 12 pm 

  Customer Answer

  Date: 04/10/2025

   I am rejecting this response because:
  
  Leaf Home is only addressing the shower door and not the black mold.

  On Thursday, 4/3/25, ***** contacted me to set up a date to come out and repair (not replace as originally stated) the tub door.  ***** scheduled the date for 4/11/25. He didn't address the black mold and when I asked him what they were going to do about it (if they were going to address it) he said he didn't know because they're thinking it was already there.  Which is not true.  Prior to the tub being purchased and installed, the salesman and the head of the installment inspected both bathrooms and the mold wasn't there.  There was no mention of mold.

  On today's date, 4/10/25, ***** called and rescheduled the date for 4/19/25, due to them having to take the door because it's a 3 day process. He still didn't address the black mold.
  

  The attached photos are after I cleaned the shower with Clorox.  As you can see there's a leak in the ceiling.

  

  Business Response

  Date: 04/17/2025

  Service is scheduled for 4/19/25

  Customer Answer

  Date: 04/17/2025

   I am rejecting this response because:  Leaf Home is scheduled to repair the door on 4/19/25; however, they are not addressing the mold and leak the tub/shower in the downstairs bathroom.  I have sent pictures and videos to ***** who claims he submitting them to his bosses.  The water damage from the leak in the ceiling of the downstairs bathroom is spreading.  I'm afraid the ceiling may eventually cave in.
  
  
  

• Initial Complaint

  Date:03/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/29/2025 we entered into a contract with Leaf Home Bath to convert a tub to a walk-in shower for our 90-year old mother who was taking up residence in our home. We were presented with a package that was equivalent with our expectations, and the salesperson, ***** ******* also provided assurances that the company was a Safety/ADA Compliant company. The installation of the shower was completed on 2/6/2025. We inspected the shower as much as we could, but we were not able to run water because the products used needed to set an dry. Approximately, five days after installation, our mother tried to step into the shower, and nearly fell. The shower floor is as slick as ice, this was verified by caregivers who were here while we were out of town as well as my husband when we returned. A call was made to ***** ******* to advise of the concern, and we were referred to another number report the problem and the next steps. A call was placed on 2/20/2025 and we were advised that someone would be in contact within 24-48 hours. On 2/24/2025 we had heard nothing, so a call was placed at that time, and heard nothing until 2/25/2025 when ***** called stating they would not send anyone out if if anything was to be done, it would require additional funds. On 2/27/2025, an email was sent to ***** asking that this be reviewed; on 2/28/2025 ***** responded that an Safety Ops Manager would contact us the next day. On 3/4/2025 an email was sent to ***** advising that we had not heard anything and that if we did not hear by end of day, a complaint would be filed with the BBB, so here we are. NOTE: Contract is too large to upload

  

  Business Response

  Date: 03/12/2025

  Our Local management team spoke with the customer on 3/11/2025 and have reached a proposed resolution. 

  Customer Answer

  Date: 03/12/2025

  The company did not speak with me on 3/11 as indicated. I received an email to repair the shower at no additional cost, and although we have signed this document, until the work is scheduled and completed, we are not willing to indicate satisfactory resolution.

  Customer Answer

  Date: 03/20/2025

  [[BBB transcription via email]]

   

  Hello,
  
  Although we assigned an amended contract with this company last Wednesday, to date, they have not made arrangements to do the work for the resolution agreed to. I've emailed the company with no response. Any way you can assist? Thank you.
  
  ** **** *******

  
  

  

  Business Response

  Date: 03/21/2025

  Service is scheduled for 3/24/2025 with arrival in the afternoon.

• Initial Complaint

  Date:03/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 1/2025, I have tried to work with LHSS about my chair lift. I have placed numerous calls to them about issues with their product, the conduct of their employees and refund of over payment. For months, my chair was constantly beeping with a loud alarm noise and red lights. I called headquarters about the issue and spoke with a rep who forwarded me to the field office in my area. The field office would not return my calls until I notified headquarters. Once I finally got a repair visit scheduled, I told the technician of my issue, which I believed was the battery because the alarm beeping and would not stop unless I physically go downstairs to cut on/off. I'm 67 years old and unable to walk without a cane. The technician went to the chair and did something and used an extension cord. He then said that the electric socket was not working. I told him that LHSS stated I needed it and they installed it. He then asked to see the 4 remote controls. He said it could be the batteries, but I informed him the batteries were replaced today. He then did something and messed up the 4 remote controls. Now both chairs are going up and down at the same time in different directions. I told him this is not correct and to fix it back. He lied and stated this is how they were when he arrived. They weren't. I asked him repeatedly to fix them before he left. He didn't. He wrote something up, asked me to sign and left abruptly. I called for a receipt. No where on the paper it stated he replaced the battery which he was asked to do but I was charged $441.00 for a service I didn't ask for. I am asking for a refund of $250.00 for no service render (batteries) and $191.00 (******** ******** ******). I had to call an electrician. He would not honor my request for $250.00 and would only give me credit. $191.00 he stated he would return since Jan 12, 2025. I haven't received any of my money back, only false statements. Contract with LHSS, not subcontractors. FULL refund requested $441.00

  

  Business Response

  Date: 03/13/2025

  A resolution has been reached and can take up to 10 business days to complete. 

  Customer Answer

  Date: 03/13/2025

  I read the statement .  However, I need them to put in writing that I will get a check from them for $441.00 in 10 days that I can cash in good faith.   They don’t state what the agreement was. They have said I suppose to already had the check for $191.00 which never came. And ******* field office manager called me yesterday and said they just mailed the check to me. I don’t believe anything they say. I want my money paid back to me this month   . 

  

  Business Response

  Date: 03/17/2025

  This matter has been resolved.

  Customer Answer

  Date: 03/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 12/4/24 we signed the contract for a chair lift. After the contract was signed and we paid the $4,500 deposit we were informed that modifications to our home would be required to make the installation of the chair lift possible. We went back into discovering just what it would take to make these modifications to our home. I was concerned because the contract states that the contract must be canceled within 3 days. Both the sales person and the local manager assured me the return would not be a problem because of this extenuating situation. We decided that we did not want the modifications done to our home and canceled the order on 12/13/24 and sent a copy of the cancelation to corporate. It is now 2/5/25 and even though the contract says the payment will be returned in Ten business Days, the return of our deposit has not happened. I have called and talked to the people in corporate they inform me that the funds were released on January 16 2025 but informed me that the local office needs to approve/do something before we receive our refund. When I talk to the local sales person he says that he is trying to release our money but he needs to escalate the payment to his supervisor. I asked tor the phone Number of the local supervisor and he would not provide it. No equipment or product has has been delivered to us all we want is the return of our deposit. Leaf Home Safety Solutions does not appear to be an honorable company. Buyer beware!

  

  Business Response

  Date: 02/06/2025

  This matter has been resolved.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 12, 2024 I gave a $1000.00 deposit on an interior stair lift. The salesman, ***** ******* requested a refundable $1000.00 deposit if I changed my mind there would be "no problem". I went with another vendor (saved a few thousand dollars). I contacted the business for my refund of $1000.00 leaving several messages, I contacted Mr. ******* at ************ left several messages, no response. Please I need your assistance. I am 93 years old, this is taking a toll on me. Thank you for your help ******* *****

  

  Business Response

  Date: 02/03/2025

  This matter has been resolved with the customer in its entirety 

  Customer Answer

  Date: 02/03/2025

   I am rejecting this response because:
  I have not received $1000.00 refund

   

  this issue is not resolved 

  
  

  

  Business Response

  Date: 02/04/2025

  This matter is resolved and may take up to 10 business days to complete.

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 2 chairlifts in September 2024. On 1/14/25 the top floor lift stopped working , we called service and someone came out the next day to repair. When the person came he fixed the chair that had the issue and did something to the chair that was working fine. 2 days later the other chair stopped working. . We called on Friday 1/17/25 and spoke with ****** who stated someone would get back to us before 6pm that day to schedule an appointment but nobody called us. On Monday 1/20/25 we called again and spoke with ***** at head quarters and ****** at the local north *** ****** office. We were told that someone from repair would call us before 6pm but nobody called. On 1/21/25 we called again and spoke with ****** who once again said someone would reach out to us by 6pm and nobody did. On 1/22/25 we called and spoke with ****** again who Said the same thing - somebody would reach out to us but nobody did. Here we are on 1/23/25 -5 days later and my mother called and spoke with ****** who once again said the same thing. . We paid $13,000 for these chairs just 4 months ago to help my mother who is disabled get to her bathroom and bedroom and sadly she’s not been able to do so. Nobody is helping us , nobody has called us and at this point we feel scammed by this company. I called **** this morning who sold us the chairs and left a message for him. This is no way to customers who are disabled. And trusting in your company. Please contact us to help us resolve this issue. We were told we have lifetime guarantee and repairs included yet nobody is speaking to us. Please help! Thank you

  

  Business Response

  Date: 01/23/2025

  Service was completed to customer satisfaction on 1/22/2025.

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The repair was completed. Thank you. 

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a stair lift for mobility needs. The unit needs to be serviced as it is continuously beeping in spite of trouble shooting and the end of the track seems loose. My daughter contacted the service number twice on 11/8/24, 11/11/24 and 11/12/24. Each time she was assured that she would be contacted by the end of the day. I have yet to receive a call and the unit is becoming unusable.

  

  Business Response

  Date: 11/14/2024

  More information is needed in order to locate the customer in our database. We need the full address, job number, and /or a copy of the contract please. 

  Customer Answer

  Date: 11/14/2024

  I received outreach from the company on 11/13/24. The company arranged for a service technician to come to my home to service the stairlift on 11/14/24. The work was completed to our satisfaction.