Business ProfileforTan Pro USA/Ohio Franchises

I opened a monthly tanning membership in the spring, and canceled at the end of June. Tan Pro had several new employees they were training during these months. When I canceled my membership the employee told me it was canceled and I would not be charged in July. Feeling assured that the transaction went smoothly, as it has for the last 21 years I have been tanning at that location, I didn't think of it again until I checked my online credit card statement in October. Tan Pro charged me on September 1st for $39.60, Sept 22nd for $44.60 twice, and Oct 2nd for $39.60. That is a total of $168.40 charges for monthly memberships that I had canceled. I called the store and corporate office and they tried to tell me I never canceled my membership, but only saw a note on my account that I was going to cancel my membership at the end of June. I explained I did in fact cancel my membership and was told by the employee it was canceled. Tan Pro refused to return the money they charged me while I was NOT tanning, and should have been canceled. ****** at corporate is giving me every excuse why she will not return my charges on my credit card. She is saying she looked at video in the store of the last time I tanned, which I told her I cancelled my membership before the last day I tanned that month. She is also telling me experienced employees helped me the entire time, when in fact I know new employees helped me several times as they asked several questions in regards to the computer systems. The fact that an employee wrote a note on my account that I was canceling at the end of the month seems to show that I was in fact canceling before July. Tan Pro did not follow the proper steps to cancel my membership in the computer system. I want a refund for the months I did not use a membership but was charged for one because I was under the assumption that the employee followed proper protocol to cancel my membership. ****** has been unhelpful in resolving this issue with a refund.