ComplaintsforAutoSmart Preowned
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Complaint Details
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Initial Complaint
02/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On Dec 29, 2021 Autosmart of Huron OH said I won a mailed contest. Prize was $5000. Later found out everyone got the same thing. I told them repeatedly I did not want to purchase a car. They offered to pay my credit cards to help me purchase the vehicle and improve my credit score. They said they would give me $12000 trade in value for my 2009 Honda CRV. And the$5000 off also for the supposed winning game piece. They said I would receive a check for$7500 to pay my credit cards with the memorandum title. The young salemen said they want to help people like me, on limited incomes, to have better lives. I have too much trust and believed this. They sold me a 2019 Jeep Cherokee Limited. The store manager came from the back office with the sales contract for me to sign. He hurried through it and told me to sign. He then confirmed verbally that the check would come in 2 weeks with the title. He gave me folded paper and told me it was my copy of the sales contract. They hurried me out because "it was getting late." 3 weeks later the title came with no check. The sales contract copy was really the "no warranty sold as it" paper that was in the window. And the actual monthly payment is $120 more than they said. I have a used car that costs more than it did new with no paperwork and no proof. I tried sending them a letter asking them about the promised check and for a copy of the sales contract and a payment adjustment. No response. This dealership is nothing but lies, deceit and deception. They don't care who they cheat or what they have to do to cheat people. I am a disabled senior citizen on a fixed income and I need transportation very much. But I need the promises to be kept and the payments affordable for my survival.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.