ComplaintsforAccurate Group

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The appraisal report was done incorrectly as it failed to include 8 sales transactions in the neighborhood that occurred within this year yet rather, all the comparable were from last years transactions which were 9 months ago! The report was also completed before the actual appraisal date?! How is that even accurate!!! This seems to a scam company with poor business ethics and work quality and only cares to collect the fee to produce unreasonable data and result

  Business response

  04/29/2024

  Accurate Group, LLC (“Accurate Group”) provides appraisal management services to lenders for real estate finance transactions.  Accurate Group receives orders for various valuation products and services from lenders and in turn engages independent contractor data collectors, real estate professionals and appraisers to complete the orders depending on the requirements of the product or service.  The lender ordering the appraisal is the client (“Client”) of the contractor assigned to the order.  
  
  Accurate Group has reviewed our records for the appraisal and confirmed that our Client ordered the appraisal on or about February 24, 2024.  The appraisal report was completed by a duly licensed and qualified appraiser.  We have reviewed the appraiser’s selection of sales used to develop the appraisal report and find that they were appropriate and appear to comply with the Uniform Standards of Professional Appraisal Practice (“USPAP”), which governs how appraisers are to perform their work.  The appraiser considered four sales and three listings all of which were within an acceptable time frame for consideration under USPAP.  One of the sales (No. 7) occurred in February 2024.  We were not and have not been provided with the sales that Complainant asserts should have been used.  We note that the neighborhood overall has had numerous newly constructed homes within the last two years; however, newly constructed homes are typically not used in comparison to existing homes because of condition differences.
  
  With respect to Complainant’s observation about the appraisal date, the inspection of the property was originally scheduled for February 28, 2024, but at the Complainant’s request was changed to March 7, 2024.  Apparently, the inspector did not update the date of the inspection to March 7, 2024, which led to the discrepancy.  The eight-day difference does not appear to have affected the valuation as secondary sources we checked do not disclose any sales that closed that week which should have been used by the appraiser. 
  
  

  Customer response

  04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** *
  
  
  
  
   

• Initial Complaint

  06/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Had a home appraisal done. The appraiser was on site for a total of eight minutes. Ran through taking pictures and didn’t write anything down. Not a single upgrade. I don’t feel this is the correct way to do an appraisal, giving it a thought assessment.

  Business response

  06/09/2023

  Ms. *****, Accurate Group, LLC acknowledges receipt of the BBB complaint of Mr. ****** concerning the inspection of his property.  The inspection was performed by a data collector for use by the appraiser in preparing an appraisal for Mr. ******' lender.  This division of labor has been in use for many years but is now more common.  The Data Collector gathers data, measurements and photographs per requirements to then be reported to the appraiser who uses this data along with other data sources, e.g., MLS data on recent comparable sales and tax assessment records, to complete the appraisal.  We have reviewed the data collector's report and confirmed that it contains all required photographs and datapoints that were required to be provided to the appraiser.  The Data Collector's sketch appears to have been properly prepared and the condition of the property and improvements were adequately described.  We also reviewed the appraisal report developed with the Data Collector's report and find that the appraisal appears to be well-supported.  If Mr. ****** has an issue with the valuation that was provided, his lender has a process for the submission of a request for reconsideration.  We hope that this additional background and our confirmation that the inspection appears to have been performed appropriately is helpful to Mr. ******.
  
  

• Initial Complaint

  02/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So I applied for home equity loan through Spring EQ and they hired accurate group for a drive by appraisel and the appraisel that came back was a total joke. They didnt include the most comparable house to mine. So we appealed after i sent the most comparable to mine which was right around the corner built by same builder and built the same year and also 4 beds and 2.5 baths. They were both built in 2007 they were comparing my house to house built 30 and 40 years ago. I also had a in home appraisel back in september which was 60000 dollars more than the driveby and I know my house is worth 10 to 15 thousand dollars more now. And the in home appraiser used the most comparable house. How can a driveby not and how can they let this happen. My house did not just go up 10000 in 1.5 years. The market in my area is booming. They appraised my house for 100000 dollars less than the most comparable. This has screwed me big time. This needs to be fixed and accurate. There is nothing they can say to tell me that appraisel is accurate nothing at all.

  Business response

  03/15/2022

  Accurate Group, LLC Response to BBB Complaint #********
  Complainant:  **** *******
  
  Accurate Group, LLC (“Accurate Group”) provides property valuation products and services to mortgage lenders including *******’s lender. 
  
  In relation to Mr. *******’s equity loan application, his lender ordered an exterior appraisal report (“Report”) from Accurate Group.  As such, the client and intended user of the Report is *******’s lender (the “Client”) (as shown on the first page of the Report) and the intended use of the Report is to assist the Client in collateral evaluation (as shown on page 11 of the report) in relation to * ***** ****** **** ************ ** (the “Subject Property”).
  
  The appraiser’s scope of work related to the Report is detailed within the report, in the following sections:  “Scope of Work and Reporting Process” and “Assignment Conditions”.  The Report ordered is an exterior-only report; therefore, it does not include an inspection of the interior of the Subject Property.  Lenders understand the limitations of various appraisal and valuation products and have criteria for which product is ordered for underwriting a particular loan.
  
  In preparing the Report, the appraiser analyzed sales of other properties that in the appraiser’s professional judgment might be comparable and chose those that he concluded to be the most comparable to the Subject Property.  He also considered and discussed three (3) additional sales at the Client’s request. 
  
  The appraiser reported the following information after reviewing the three additional sales:
  
  “1.  * ****** ****** **** ************ **. Sale price $380,000. Sold 8/19/2021. Not considered comparable therefore not added as per client request. This comp is superior in quality, interior finishes, and condition, as compared to subject property based upon viewing and analysis of interior photos and finishes of this comp in its MLS listing as compared to those of subject's interior photos as can be seen in subject’s MLS listing.
  *** ******* ****** **** ************ **. Sale price $310,000. Sold 10/26/2021. Not considered comparable. Is inferior in GLA, has full basement, and appears in superior condition and has superior interior finishes as compared to subject property.
  *** ***** ***** **** ************ **. Sale price $435,000. 10/15/2021. Not considered comparable. This comp is younger in age, superior GLA, has full, unfinished basement, and is superior in construction quality and condition.”
  
  We note that the Subject Property was acquired by Mr. ******* in August of 2020 for $270,000.  The listing details for the property included interior photos: **************************************************************************************.   The initial appraisal report was completed and delivered to the Client on February 1, 2022 with a value of $280,000.  The request for consideration of additional/different comps was timely submitted to the appraiser to evaluate.  The revised appraisal report included the appraiser’s analysis and commentary above indicating why he did not find the three properties supplied were comparable to the Subject Property. 
  
  Because of the scope of work of the product ordered by the Client (exterior-only), the appraiser would not be aware of any upgrades and/or improvements to the interior of the Subject Property that might make it more comparable to the properties submitted with the request for reconsideration; therefore, any such upgrades/improvements were not included in his analysis.  The Client has the option to upgrade the requested product to obtain an appraisal with interior inspection.
  

  Customer response

  03/16/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Well first of all if its a drive by how are they using pictures of the interior of the other home and in no way is * ****** ***** superior to my home. that is just a lie. My house is well maintained.. This does not satisfy me at all.  You cant tell me a house around the corner built by same builder and same year as mine is far superior. Also they are comparing my house to houses 30 years older but they wont compare a newer house to mine. There something wrong with that picture.
  
  Regards,
  
  **** *******
  
  
  
  
   

• Initial Complaint

  08/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We allied for a HELCO through ******* ****, Branch ID 4730. They contracted Accurate Group to do the home appraisal, which was completed by Edward M***** on 6/29/21. I am filing a complaint for gross negligence and inaccurate information on a home appraisal for a HELCO, which was detrimental to the loan amount offered. Mr. M***** appraised our house for $730,000, when we believe it is worth $900,000. (For reference, the middle unit of our 3 unit condo (which has the same floorplan and identical features as ours) sold in August, 2020 for $870,000.) Errors or bad practices in the appraisal include, but are not limited to: A. Using the following comps for our property (which is 1,137 SQ feet, 3 bed, 2 full baths): 1. Sold: 10/27/20; 3bd, 1.5ba 2. Sold: 5/3/21; 2bd, 1ba 3. Sold: 3/5/21; 3bd, 1ba B. Stating that the kitchen and baths had not been updated in the last 15 years when the entire building interior was gut renovated and converted from a single family to condos in 2015/2016.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩