Business ProfileforRedwood Living, Inc.

Property Management

HeadquartersMulti Location Business

The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

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Overview

Signature single-story apartment homes, with two bedrooms, two bathrooms and an attached garage in a neighborhood setting.

Business Details

This is a multi-location business.

Headquarters

7007 E Pleasant Valley Rd, Independence, OH 44131-5543

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BBB File Opened:

6/4/2007

Years in Business:

Business Started:

1/1/1991

Business Incorporated:

8/31/1990

Accredited Since:

8/24/2018

Type of Entity:

Corporation

Alternate Business Name

Redwood Delta Township
Redwood Orrville
Redwood
Redwood Apartment Neighborhoods
Redwood Battle Creek
Redwood Brownstown Telegraph Sibley Road
Redwood Charlotte Ridge Road
Redwood Concord
Redwood Copley
Redwood Cuyahoga Falls West Bath Road
Redwood Dewitt
Redwood Grand Blanc
Redwood Grand Rapids
Redwood Greenwood
Redwood Holt
Redwood Kent Tallmadge Road
Redwood Lafayette
Redwood Louisville Bardstown Bluff Road
Redwood Mansfield
Redwood Mauldin
Redwood Monroe
Redwood North Canton
Redwood Simpsonville Nelly Ferry Road
Redwood Southgate
Redwood Warsaw
Redwood Washington Township MI
Redwood Simpsonville Georgia Road
Redwood Brownstown West Road South
Redwood Grimes
Redwood Delaware
Redwood Greer Ashburton Drive
Redwood Telegraph Road
Redwood at Andover
Redwood Wadsworth
Redwood Norwalk
Redwood White Lake
Redwood Maumee
Redwood Shelby Township
Redwood Newark
Redwood Union Township
Redwood Waukee Douglas Parkway
Redwood Macomb
Redwood Noblesville Webster Drive
Redwood Milford
Redwood Hudson
Redwood Medina
Redwood Akron
Redwood Lake Orion
Redwood Pickerington
Redwood Danville
Redwood Sugarcreek Township
Redwood Cascade Township
Redwood Fort Wayne Noyer Road
Redwood Canal Winchester
Redwood New Albany
Redwood Whitestown
Redwood Hamilton Way
Redwood Vermilion
Redwood Medina
Redwood Wadsworth
Redwood Avon
Redwood Wooster Mindy Lane
Redwood Louisville
Redwood Green
Redwood Macedonia
Redwood Avon Lake
Redwood North Ridgeville Bagley Road
Redwood Valley City
Redwood Cuyahoga Falls
Redwood Wooster Melrose Drive
Redwood Brunswick
Redwood Kent
Redwood North Ridgeville Meadow Lakes Blvd
Redwood Brunswick
Redwood Perrysburg Oregon Road
Redwood Fort Wayne Wallen Road
Redwood Temperance
Redwood Perrysburg Woodmont Drive
Redwood Oregon
Redwood Wolverine Lake
Redwood Lebanon
Redwood Reynoldsburg
Redwood Zeeland
Redwood Perrysburg Fort Meigs Road
Redwood Indianapolis
Redwood Sylvania
Redwood Pataskala
Redwood Fort Wayne Diebold Road
Redwood Plainfield
Redwood Midland
Redwood Grove City
Redwood Centerville
Redwood Brownsburg
Redwood Canton
Redwood Fairborn
Redwood Commerce Township
Redwood Johnstown
Redwood Noblesville Harewood Drive
Redwood Tipp City
Redwood Ankeny
Redwood Washington Township OH
Redwood Dublin
Redwood Findlay
Redwood Blacklick
Redwood Lake Wylie
Redwood Greer Abner Creek Road
Redwood Altoona
Redwood Howell
Redwood Marysville Milford Avenue
Redwood Ypsilanti
Redwood Akron
Redwood North Ridgeville Bagley Road
Redwood Communities Group, LLC
Redwood Olmsted Township
Redwood Elyria
Redwood Fort Wayne Maplecrest Road

Business Management

Mr. Steve Kimmelman, CEO & Executive Chairman
Mr. David Conwill, Executive Vice Chairman

Contact Information

Principal

Mr. Steve Kimmelman, CEO & Executive Chairman
Mr. David Conwill, Executive Vice Chairman

Customer Contact

Melissa Freed, Director of Marketing

Additional Contact Information

Fax Numbers

(216) 360-9443
Primary Fax

Phone Numbers

(216) 264-4402
Other Phone

Email Addresses

Email this Business
Primary

Industry Tip

BBB Tip: Property management

Customer Complaints

50 Customer Complaints

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Most Recent Customer Complaint

06/20/2024

Complaint Type:: Billing Issues
Status:: Resolved
The complainant verified the issue was resolved to their satisfaction.

On May 31 my wife and I met with ***** to look at units. That day we decided on one unit, informing ***** that we would also want to lease a washer and dryer. My wife went back the following day on June 1 to fill out paperwork. The remainder of the paperwork was filled out the week of June 3. Our move in date was June 13. At that point ***** said he just realized we wanted to lease a washer and dryer. He neglected to put in our request even though he was told on May 31. Nonetheless he put in our request, telling us the washer and dryer would be delivered June 20. On the morning of June 20 my wife texted ***** informing him we would be ready. At 3:40 ***** never returned our text. I walked over to the office and was told by ****** that it would be July 9. That’s 27 days from the date we moved in, but over a month and a half since ***** knew we needed the units. At no point did anyone in the office inform us that the date was moved to July 9 or apologize to me for the egregious error. Plus ****** said she had no way of knowing when a request was submitted. I’m certain if I spoke with the rental company, they would have a date. She said she had options, but would have to look into them and let me know. I’m not confident given their limited history that ********* ******* will hold good to their word of finding options or having the units here by July 9. They are going to charge us for the units, and I want to be compensated for my troubles of finding alternatives to the problem they have caused.

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Customer Reviews

9 Customer Reviews

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Most Recent Customer Review

Renee S

06/20/2024

Really nice and friendly staff BUT has poor interaction. after being told repeatedly go ahead and submit your application pay the $75 application fee for each person over 18 even if married (what a gig), No one is available to talk to about the application, no phones or emails are answered, then the online application is so intrusive, they have an out of US AI system they partnered with called TWO DOTS which gives them the approval, Two Dots (who ever they are) would have to get 2 year of tax returned, or look at your bank account for deposits..etc. well that might be justified for some young people, but to get you to submit to a facial scan, that was the last straw. Stopping the application and not finishing it, will not get you a refund, then all of the sudden there is a person who emails or call you to argue how wrong you are... what a customer service huh... well to make the matter weirder, we offered to pay the entire lease in advance to avoid being treated like criminals or aliens, the request was denied, you have to submit for credit inquiry and expose all your sensitive data regardless... Well we do not except and I don't think this could be accepted by anyone free. We rather be anywhere BUT Redwood network. be free..

Redwood Living, Inc. Response

06/24/2024

Thank you for your feedback. We strive to provide remarkable service and apologize for any inconvenience you experienced. Our application process is designed to comply with legal requirements and ensure the safety and security of all applicants. We understand your concerns and regret that our procedures did not meet your expectations. If you have any further questions or need assistance, please feel free to contact the Redwood Delta Township Willow Highway team directly.

Read 8 More Customer Reviews

Local BBB

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Redwood Living, Inc.

Redwood Living, Inc.

Redwood Living, Inc.

Redwood Living, Inc.

Redwood Living, Inc.

Business ProfileforRedwood Living, Inc.

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Customer Reviews

Customer Complaints

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Overview

Business Details

Find a Location

Redwood Living, Inc.

Redwood Living, Inc.

Redwood Living, Inc.

Redwood Living, Inc.

Redwood Living, Inc.

Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Redwood Living, Inc. Response

Local BBB

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At-a-glance

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Customer Reviews

Customer Complaints

BBB Rating & Accreditation

Related Categories

Overview

Business Details

Industry Tip

Customer Complaints

Most Recent Customer Complaint

Customer Reviews

Most Recent Customer Review

Redwood Living, Inc. Response

Local BBB

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