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Business Profile

Wholesalers and Distributors

Wholesale Supplies Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesalers and Distributors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/18/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a fragrance oil that they no longer had in stock. They waited until the day the rest of my order was delivered to tell me that fragrance was canceled to tell me they cancelled it. They told me it should be back in stock next week, so why cancel it. Now if I were to reorder just that product, I would have to pay an additional handling fee and shipping since it’s under $25. Also, when I received my order, one of the bottles had no identifying information on it. Based on process of elimination, it should be the Apple fragrance but it smells nothing like apples.

    Business Response

    Date: 10/19/2022

    Dear BBB,

    Thank you for bringing our customer ***** ******* complaint to our attention.  Ms. ***** placed her order during a fragrance sale.  During this sale there were caveats on the sale stating there would be no back orders. "Promotion does not apply to previously placed orders, special orders, sales items. Bulk items may be excluded. The promotion applies to merchandise currently in stock, with no backorders." (see attached email for reference) 

    Ms. ******* order was not held up due to the one out of stock fragrance, it was placed in the queue for picking and packing, we send out all orders on a first in first out basis (unless the customer pays for a "line jump"). During a sale we generally see extended lead times which are reflected on the header of our website, at the time of the sale we were processing orders within 5-7 business days.

    Our Customer Care Supervisor will be reaching out to Ms. ***** regarding her "Apple" fragrance.  This was definitely a miss on our part and we are working with Ms. ***** to rectify the situation to her satisfaction, as well as reviewing with the Operations team to ensure that the proper training is throughout the warehouse team regarding sending out product with no labels.

    Wholesale Supplies Plus is Passionate about the success of our customers and want to do the right thing for them as they proceed to use us in their business endeavors. 

    Sincerely,

    S.P.

    Customer Care Manager

    Wholesale Supplies Plus

Wholesale Supplies Plus is NOT a BBB Accredited Business.

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