ComplaintsforJBL Roofing & Construction, Inc.

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 3-18-16 I entered into a contract with JBL Roofing for roof and siding repairs due to Wind Damage. Ventilation system in the attics were also changed during this time from gable end vents to ridge vent (amount $16,332.58 Filed with State Farm Insurance. 3-17-16. December 2022 It was brought to our attention that both of our attics were holding on to moisture and mold has formed all over all walls. In attempting to uncover the issue it was identified that the changing of the ventilation system in 2016 was not properly done and the original soffit vents were packed full of insulation allowing the house to not ventilate/ breath properly for years!! The soffit vents had to be open for air flow to allow the new ventilation system to properly work but this was never checked or verified operational in 2016 along with baffles installed to direct the air flow. None of this was done correctly by JBL Roofing in 2016. We contacted JBL Roofing and the owner, ***** ***** on Dec 6th 2022. We discussed the plan to address this issue. ***** as well as Mike realized the issues were being created from improper installation of the ventilation system from contractor negligence - the house was not able to circulate air. ***** contacted Iron Dog Inspectors to inspect the attics and mentioned he would cover the costs. On January 20 2023 Iron Dog Inspectors identified that due to improper installation of the new ventilation system and it not being operational for years the attics walls were polluted with mold. No financial assistance from JBL at all. He actually stopped answ****g our phone calls once the problem was identified and took no responsibility for the issue created due to contractor negligence. There have been many health issues stemming from the amount of mold my family had to endure due to this negligence. We are still dealing with this on going issue. All of the exterior walls of this house have been damaged due to this negligent work.

  Customer response

  07/03/2024

  [[BBB transcription via duplicate complaint]]

   

  This is the second complaint we have with this company and the work they did. When replacing our roof and siding, JBL unfortunately damaged (shot siding nails) down our main drain stack on the exterior wall from the upstairs bathroom. Its had multiple siding nails down the stack in a perfect row. Over time this has created multiple holes in the pipe dumping water and everything from the drain into our interior walls. It has been identified that there is damaged to our exterior wall as well due to the many leaks in stack. We are currently work with our insurance company as well as a remediation company and plumber to once again fix the issues created by JBL Roofing. I have contacted the owner but still have not received a return phone call

  

  Business response

  07/12/2024

  Dear ****** ******,
  

       Thank you for bringing this matter to our attention as this is the first I have heard of these issues you are having. Never once was a called made into the office of JBL Roofing and Construction, I would be the one to help coordinate any repairs or warranty issues that may need addressed. Our team works to handle issues in a timely manner.  My understanding is that you have been reaching out to the owner of the company on his personal line. As for most of us, numbers that are not recognized sometimes go unanswered, especially out of state numbers.  I may also add that ***** *********, who was the contracted party has not made any attempt to reach out to our main office. We are sorry for any inconvenience that you have experienced because of this. Just two days prior to filing this complaint you spoke with the owner on his personal line, I think that needs to be brought to attention as you stated in this complaint that he has stopped answ****g your calls. 

       Per the original contract in 2016 it is clearly stated that you have a 2 year warranty of full replacements. That was signed 4/2/2016. Your warranty, which includes labor and workmanship expired on 4/2/2018. I have attached a copy of that here. With that being said JBL Roofing has been out to your property several times to address issues unrelated to our work since then at no additional charge, this was coordinated by the owner. In reference to this complaint, it appears that the insulation was installed improperly impeding air flow from the properly installed soffit vents. JBL Roofing did not touch your insulation nor are we responsible for the any damage that was caused by the lack of air flow. We are not sure as to when that insulation was installed. With all of that being said we have spoken to you and made arrangements to do repairs in areas that the mold has damaged in the time since you have made this complaint and that appears to be a satisfactory solution for you. At JBL Roofing and Construction we honor all of our work, even 8 years later. If you have any questions please feel free to call the office at ************. ext. 2.

   

            Thank you~

          **** **********

  
  

  Customer response

  07/19/2024

  Just wanted to say thanks for the response to this matter at hand.  I would personally like to clear up a few items within the response from JBL.  While this is true that we were contacting the owner ***** ***** on his personal line that is the one and only way to date that we have always reached out even during this construction in 2016. We also contacted one of the main estimators who knew about this ongoing situation and had our numbers as well.  He mentioned multiple times that Mr ***** would be in contact and like I said never was.  It wasn't until after I filed this complaint with the BBB that we were contacted within an hour by Mr ***** and discussed the ongoing issue. 
  
  As **** mentioned in her response from JBL, no one checked or ensured that the soffit vents were operational once JBL changed the ventilation system in the our house in 2016.  This is the EXACT reason for our complaint - This house was built in 1978 with gable ends vents to control the ventilation system and has original 1978 insulation.  It did not matter if the soffit vents were operational back then due the cross flow of air in the attic when the original gable end vent  system was installed.  In 2016 JBL closed off those gable end vents which made it imperative that the soffit vents were open and operational due to the new system they were installing.  As per **** and to our suspicion this was never checked or even discussed with the homeowner.  Changing the ventilation system to the ridge vent was fine, but not ensuring that it would work deemed it pointless.  In order for a ridge vent to properly ventilate a house the soffit vents have to be open for intake of air and baffles installed.  As JBL mentioned in the response they DID NOT ensure the ventilation system they installed was going to work properly.  Our ventilation system should NOT have been changed if they were NOT going to make sure what they were installing functioned correctly.   We have dealt with on going mold /moisture issues in the house due to the lack of ventilation caused by this.  
  As I stated to Mr *****, I would like to see the entire house redone or the money refunded in full that was paid in 2016 ($16,332.58).  Also any out of pocket costs we have incurred dealing with this damage caused due to contractor negligence.  As you will see from the pictures the exterior celetex has been completed damaged due to this lack of ventilation which caused mold and moisture to deteriorate the boards.  We also would like to see all of the insulation replaced due to the fact it can house mold as well.  Our entire family has been sick and suff****g for years and years with health issues stemming from this.  We just want this addressed correctly and done right as it should been from the start.  We put a lot of faith in the contractors we trust, we just hope they do the right thing.  
  I also wanted to mention we just found another issue stemming from the work completed in 2016.  This company shot siding nails down our main drain stack from our upstairs bathroom.  Over the years the nails have rusted out causing all materials/ matter from the drain to dispose into our interior walls.  We are in the process of working to get this replaced with our plumber.  Once again costing us out of pocket due to this company and the work completed in 2016.  (I do have pictures and estimate but have no more attachments) 
  We have discussed both of these issues with the owner, ***** *****, and  what we would like to have redone to remedy this mess but no work has been completed yet to date as we are waiting for the now plumbing issue to be dealt with.   If you have any questions please feel free to reach to me 
  Thanks 
  ***** 
  ************
  ***** 
  ************
  
  

  Customer response

  07/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had my home roof repaired and shingled by JBL due to wind damaged and claimed on my home owners insurance in 2014. I was told recently by another company that there are loose shingles that need to be retacked. I called JBL and informed them of the other companies findings. I spoke with either **** or *****, I don't recall, and they were rude and wanted nothing to do with rectifying my findings. Being JBL's work is less than 10 yrs I would hope it's still under warranty. I hate to have to pay another company to fix something that should be covered and done by JBL Roofing.

  

  Business response

  03/01/2023

    I spoke with Mrs. ******* this morning, as the office manger I am the only person to answer the JBL Roofing & Construction phone and she did not actually ever reach out to JBL directly. If she would have actually contacted JBL Roofing we would have taken care of this immediately. She had reached out to her previous salesman, he claims he has never spoken to her so I am not sure where the miscommunication is. I also pointed out that it clearly states on her contract that JBL Roofing will honor a 2 year labor warranty, I have provided a copy of that and highlighted that area. Therefore her warranty expired 7 years ago. With all of that being said someone is going out to her home immediately to asses her roof as we take pride in the quality of our work. 

  Customer response

  03/01/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  I spoke with **** from JBL today. She was very polite and understanding of my mistake not seeing the 2 yr warranty on the 2014 contract. I did appreciate an employee worker coming out today. My husband and I did speak with an employee a few months back that was very rude. I have his business card. Of course he'll deny it but that's ok. 

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