Customer ReviewsforMemorial Animal Hospital

We had been taking our dog and cat to Memorial for the last couple years or so, for shots, flea meds, routine visits. Up to this point, we were reasonably satisfied. HOWEVER, several months ago they suggested that *****, our 5 year old Aussie get a routine teeth cleaning. So we had it done less than a month ago. I dropped her off in the morning, and when I got the call in the afternoon to pick her up, I WAS SHOCKED!! They told me that THEY PULLED OUT 7 OF HER TEETH. From their explanation, pulling out the 1 top tooth in the back seemed necessary, but pulling out ALL SIX of her front bottom teeth between her canines? Really? To us, their reasons for doing it were flimsy at best. A few days later, my wife spoke to the person who had made the decision to pull her teeth out…….seriously HOPING to hear one SOLID reason to convince us that this was necessary to do this to my dog. It never came. Supposedly, it won’t affect her, don’t really need them anyways. Now, even if someone, for whatever reason felt this was necessary, wouldn’t you think a simple phone call would be in order, consulting us first, before doing this? Here’s where the old classic blame shifting comes into play. I guess when I dropped her off, I should have had it noted on her chart to call us first, before they just start pulling teeth out. I never in a million years, would have thought that I would have had to specifically say that, especially on a routine teeth cleaning! I’ve yet to talk to one person who isn’t shocked that this happened. They had never heard of such a thing! Obviously, we aren’t going back to Memorial, and she’s not getting her teeth back, but maybe there is a lesson to be learned. Wanted to share this experience, hopefully save someone else some unnecessary grief.

Great Animal Hospital. We have taken our pets there for over 20 years and have never had an issue. Staff is kind and vets are the best! ****** gets us in for appointment as soon as possible.

I hade an appointment for 1 of my cats for Tuesday, went to the appointment no problems. I had also made an appointment during the same phone call I made the Tuesday appointment for Friday for 2 other cats, one is feral enough to need medication to catch cage and transport it. I got there and was informed that I don't have an appointment for any cats. When they asked my last name they then informed me that I have 1 appointment for the cat named Squeeky - which is the cat I brought in on Tuesday. Why would I make 2 appointments for the same cat for the same shots in 1 week? But of course this was not their fault according to them, And I was being unreasonable to want both may cats that were extremely stressed out, to be seen by their vet because they had several emergencies during the day and didn't have time to see both of my cats however I could chose 1 to see the vet. SO evidently calling and making appointments for your pets doesn't guarantee your pets will be seen and you put them thru all that stress for no reason. The incompetency of the front office is unbelievable, and my cats will be going to another clinic.

I had a pregnant ********** going into premature labor and was told by memorial animal hospital to head to one of the emergency clinics near my home.. Was denied treatment by both of those facilities due to being jammed pack with patients made 10 other phone calls to neighboring vets was unable to get in anywhere . After the headache of driving all around I Phone called memorial animal hospital once again in tears and ask what more I can do and was still denied treatment even though they knew my dog was losing a litter of pups , ended up driving to ************. On Monday the symptoms persisted same situation called memorial animal hospital got in an appointment was called by ************* And fired as a client because I used choice words on Saturday. 2 times this business denied treatment knowing my dog was at risk of death and a whole litter of puppies. I have sit and waited on the phone for 45 minutes 1 time and was forgotten for another emergency appointment by the time I got hold of somebody those appointments were given away already And was given an appointment and it was forgotten to be logged by the receptionist showed up and said I didn't have an appointment even though I had the appointment card showing that I actually did. This business is only in it for the money not for the love of the animals Never have caused a problem with this business except for 2 times listed and was lied to tomorrow me as a client. Hope your pet doesn't need emergency surgery because it won't get it here they may be on lunch or close in 30 minutes.y