Business ProfileforAccel Automotive & Tire

My car went to this shop (Vandalia location) on 12/15/2023. They replaced the ponytails and the blower motor resistor. They were able to get paperwork from a previous shop to replace the parts since they had been worked on before. We were not charged anything because we went there first thing in the morning and stayed all day. This was a great experience. The motor blower and resistor went out again on February 17th, 2024 and we went back to Accel on 2/19/2024 to have the parts replaced. The car was dropped off at 10am. At 2pm, I called to receive an update. They had not looked at the car yet. I called again at 3pm and they still had no answers. I called again at 4pm and was told I would be called back in a few minutes. After 15 minutes I got a call back that, in sum, the wrong version of the parts were installed and this is why it kept going out. One of the employees, Jenny, asked if I wanted to pay $330 or pick up the car. I stated that the parts should still be under warranty since they were just replaced two months ago. She stated they were not under warranty because we did not pay last time (due to waiting so long). My husband drove to Accel to speak with them and asked to speak with the owner. Instead, Jenny called the police and handed my husband back the car keys. My husband received a trespassing warning. I called again on 2/20 and asked to have a copy of the warranty information for the parts so I could receive reimbursement for the faulty parts. I was told I would receive a call back in a few minutes. It has now been over an hour with no return phone call. I ultimately would like for my car parts to be replaced with no charge since they are still under warranty or to be replaced by a different shop and reimbursed by Accel at a later date.