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          Find a Location

          Synchrony has 105 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileSynchrony

            Credit Cards and Plans
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            Kettering, OH 45420-1469

            Visit Website
            (866) 419-4096

            Customer Reviews

            1.05/5

            Average of 2,456 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7,542 complaints closed in last 3 years

            2,807 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 92

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Synchrony is a consumer financial services company delivering customized financing programs including consumer banking products.

            Products & Services

            Synchrony is a consumer financial services company delivering customized financing programs across key industries including retail, health, auto, travel and home.

            Business Details

            This is a multi-location business.

            Find a Location

            Synchrony has 105 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              Kettering, OH 45420-1469
              BBB File Opened:
              4/28/1999
              Years in Business:
              92
              Business Started:
              1/1/1932
              Business Incorporated:
              5/18/1988
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of RSSD ID: 1216022 for this business, issued by FDIC

              These agencies may include:

              FDIC

              550 17th St., NW

              Washington DC 20429

              (877) 275-3342

              https://www.fdic.gov

              Type of Entity:
              Corporation
              Alternate Business Name
              • CareCredit
              • Synchrony Financial
              • PayPal Smart Connect
              • PayPal Extras Mastercard
              • Synchrony Bank
              • PayPal Credit, Inc.
              • Venmo Credit
              • Walgreens Dual Card
              Business Management
              • Ms. Anika Green-Watson, VP, Enterprise Complaints
              • Mr. Brian Doubles, President/CEO
              • Ms. Christina Elliot, VP, Escalated Complaints Leader
              Contact Information

              Principal

              • Mr. Brian Doubles, President/CEO
              Read More Business Details and See Alerts

              Customer Complaints

              7,542 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/25/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              The business wanted us to do online statements or it would be a 1.99 fee for paper statement. So the 1st time we done online something went wrong, I got a email showing my payment had posted, also have a picture showing the same thing. this was in June. July came and my next bill showed late fee and interest fee charged to nothing of my doing.
              Read More
              Read 7541 More Complaints

              Customer Reviews

              2,456 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              TL L

              07/01/2024

              Read the reviews. I had no warning or emails, and they closed my account after being with them for over 3 years. They took money out of my account, and when I asked for a refund I was told I would receive the money back to my checking account within 7-15 business days. It's been over two weeks and I found out they issued a check to an incorrect address, after verifying they would refund it to my checking account. Speaking with 3 different people from India and each one had no idea what they were doing, and hung up in my face after expressing concerns and the misinformation. After I pay off this credit card, I will NEVER return to do business with this company. They lost the check, and now I will have to wait another 3 weeks to get the money they took out of my account without my permission. Lesson learned.

              Synchrony Response

              07/02/2024


              I am sorry you have experienced issues with your Synchrony Financial account. We would like to try and resolve your concerns, but need further information to locate the account(s) in question. Please email us at [email protected] with your name and phone number. To expedite a response, please provide Customer Review # 65199 and a member of our consumer advocacy team will assist you. For your security, please do not include your account number in your email.
              Read 2455 More Customer Reviews

              Local BBB

              BBB of Dayton and Miami Valley

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

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