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Find a Location

Fit Body Boot Camp has 1 locations, listed below.

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    Business ProfileforFit Body Boot Camp

    Fitness Center

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    4701 Presidential Way, Kettering, OH 45429
    BBB File Opened:
    4/4/2022
    Business Management
    • Owner
    Contact Information

    Principal

    • Owner

    Industry Tip

    BBB Tip: Need to get in shape? BBB has tips for joining a gym

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2022

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    11/22 Sent email to cancel membership. Finances tight and an injury that needed a rest. 11/23 Was emailed back asking if I would consider a 30 day hold. 11/25 Stated I would need to do a 60 day hold, which they said was the max allowed. 12/18 Sent email asking why I was still being auto charged. I was charged for 11/29. 12/6 and 12/13. Auto charges stopped after this email. 1/23 Sent email that I wanted to resume membership. Asked again about the charges made in error. Asked if they could hold charging my card for first 3 weeks when I return. 2/11 Asked about credit again and response was that they thought it was settled. Told them it wasn't. 3/20 Emailed cancellation request. Another injury and have realized that these workouts are hurting more than helping. Acknowledged that I have to give 30 day notice. I asked if they could just waive the last 3 weeks of the 30 days because of the credit due. Just call it even. 3/25 Did not get a response to my cancellation email. So I sent follow up email. 3/26 I received an email with a cancellation link. I was told that as long as I filled it out & returned it by the end of the day, they would back date the cancellation to 3/21. I completed the form and sent it back that day. The CEO is who I have always communicated with. He forwarded my recent cancellation to the Director of Operations. Her emails keep referring to the fact that she has told me multiple times that she can not speak on conversations that I had with the CEO. The most recent email is now trying to indicate that I should not have signed the cancellation letter if the credit dispute was not resolved. There was some verbiage they use in the letter that I wondered if it would come back to bite me. I was on a time restriction and figure surely it didn't apply to a credit due. Convenient how the cancellation is done thru a link so now I can't even look at the cancellation letter. $29.02 per week times 3 is what I feel I am due.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Alicia N

    5 stars

    06/08/2022

    I have had the most amazing experience with Fitbody!!! Weight loss, positive encouragement, strength and excellent atmosphere. The cost is worth every single penny!!!!

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