Customer ReviewsforKettering Health

Stopped in the ER today for a pinched sciatic nerve, and was helped right away. Ashleigh was super kind and very helpful, and I’m sure I was difficult at some point with regards to the pain I was in. 10/10

Absolutely one of the worst hospital ever, cut myself real bad n needed stitches, it hurts so bad and they did not give any thing at all for pain not even ibuprofen is crazy, the place needs to be shut down!

I came in for extreme pain at 6:45 am on Monday May 13th 2024, but the doctor did not state his name or try to treat me. Instead, he scolded me and told me that I am 19 and that there cannot be anything wrong with me that justifies coming into the ER. He proceeded to tell me how it is a waste of time for him to try to treat me when he is an ER doctor who is there to treat patients with actual conditions. I understand what an ER is for and that the staff's time is valuable, but to talk down to me, a patient who came in for pain, is very unprofessional. I was not even there for 15 minutes, and I was belittled by the doctor. I may be young, but talking down to me and telling me I am wasting his time and scolded is unprofessional. Would this doctor have treated me differently if I was older and talked down to me like this? I will not come back to this facility, and I will be filing a complaint and fighting any bill I receive because I did not get the care or treated how a doctor should give care. After being belittled and told I was not worth being seen or treated i was released. I did not receive any discharge paperwork. I went to another hospital and was treated with respect and provided care. I know 19 is not an adult to this doctor, but to be lectured about wasting his time and not even being taken seriously is uncalled for.

The ER in Springfield is amazing. Each and every person I saw starting from the main desk to the Dr was very kind thorough and informed. They checked me thoroughly and found a heart issue I've been going to I would highly recommend this ER to anyone in need. I had to go back twice in the same day and they did not make me feel foolish and treated me with the upmost respect both times. Springfield regional for many times with no answers. They made me feel very comfortable took their time explaining everything to me and actually listened to my concerns

I have never known a Christian based practice to tell so many untruths as this one in my life. It is a very long story from start to finish but long story short, first appointment Doctor canceled on me because of my medication and then she was willing to see me once she found out that I had outside source prescribing me that medication and that's not what I needed her for so second appointment I made I scheduled on Portal and I canceled on Portal at least 48 hours in advance third appointment I had my daughter's buckle on her car seat broke when I was trying to take it out of my van for transportation and I called that morning and let them know my appointment wasn't until later on that afternoon okay well make another appointment transportation comes pick me up me and my daughters are on our way for some reason they decide to stop 40 minutes away from my appointment to pick up somebody else and take him home and then try to make me 30 or 40 minutes late to get to my appointment and I'm told I can't be seen my insurance company even called and talked to them and told them the exact reason and what was going on and that receptionist woman straight up lied on me and said that I had four no shows that is a lie!! And I don't appreciate lies like that being told where my health is concerned here I am with a bad heart COPD all kinds of things going on with me and they're going to lie on me to make it where I can't be seen there and I think it's because they didn't want to see me in the first place because I have so many health issues I know that's what it is so that being said I would appreciate someone higher up to reach out to me about this because fair is fair right is right and a lie is a lie a lie is very easy to distinguish from the truth so I would appreciate you reaching out to me!!

Terrible, this facility really needs to be held accountable. My wife is currently pregnant. Two times we eat up an appointment online and their doctors clearly state “accepting new patients” and they always cancel a day before the appointment “our doctors don’t accept new patients”. Can’t believe this is a “health network”

Most of the information regarding my recent Kettering Hospital experience is on my BBB complaint from earlier today. I see from these recent reviews and from Google reviews that the patient care at Kettering has declined substantially. In fact, Kettering is not even responding to negative reviews anymore (probably overwhelmed). My care at Miami Valley South (when Kettering’s ER left me sitting in pain for 5 and 1/2 hours with high BP in stroke zone) was compassionate and appropriate. Do not risk your health by going to Kettering Hospital.

My fiance was seen at the Kettering Health clinic in Miamisburg today. While her appointment with her scheduled provider was fine, there is another issue that is not. While waiting to check out, my fiance was approached by a provider she apparently knows. He asked a few personal questions in front of other patients, sarcastically insulted her, and walked off. Upon calling the office manager, I was abruptly blown off ("well I'll let the providers know"), interrupted, and was shocked at the refusal to even pretend to care about what had happened. Not to mention the sarcastic muttering from the office manager when I let her know interrupting someone on the phone continually is not okay. I'm not sure what kind of practice is being run here, but it's certainly not what I would expect from Kettering Health. I'm very disappointed.