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Complaint Details
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Initial Complaint
01/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was sent to the ER by CVS clinic. I waited 5 and 1/2 hours to be seen. I consistently checked in with the person at the front desk who would say there are 2 people in front of you, then later there are 4 people. At no time were there ambulances. I suffered during this 5 and 1/2 hour wait, and no one cared. A friend suggested I go to Miami Valley South which immediately treated me. I was billed $78 for the privilege of suffering without treatment at the ER. I see from previous answers that it’s all about the money to Kettering, so Zi know Kettering will not acknowledge that it caused me to suffer and thrm billed me $78 for that occurrence.Business response
01/05/2024
When a patient is triaged, acuity is determined based on severity of illness which allows the Emergency Department (ED) Team to treat those patients who need care first. We sympathize and understand how frustrating having to wait for treatment can be for a patient who is feeling ill. The charges are for the initial triage evaluation done by the RN.Customer response
01/05/2024
Complaint: ********
I am rejecting this response because:I am aware of triage issues. However, during the entire 5 and 1/2 hour wait on a Sunday afternoon, there were no ambulances, car accident, gunshot, or other trauma victims brought into the ER. My BP was over 200/103, which is stroke and heart attack range. I was also in pain with a UTI. I was consistently given conflicting information as I waited in pain.
Your stock answer without reviewing whether the triage being handled that day was appropriate is inexcusable. KMH does not care about its patients because, if it did, it would investigate this matter and, as a courtesy, zero out this bill.
I will never pay this bill because my pain and suffering for that day exceeded $78. What KMH has purchased with its refusal to appropriately respond to my complaint is a negative BBB response, Google review, and several FB postings. I understand that KMC doesn’t care about negative publicity because it thinks it has the Dayton health care system locked up. KMC will not be the last bureaucratic conglomerate to believe falsely in its own invulnerability.
Sincerely,
********** ******
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Contact Information
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.