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ComplaintsforBestautumn
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/26/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 2 uga football jerseys from this company. What I got in return was 2 Nike jerseys with badly sewn on g logos on the front. I will never wear the jerseys. I will never use the jerseys. They say they will give you your money back if you are not satisfied but they will not. They shipped items to me from new York and will.not give me a us mailing address to send them back. They will only give me a Vietnam address and want me to pay international shipping to get their crap back to them. Do not use or trust this companyBusiness response
10/27/2022
First off, thanks for sharing your feedback.We are really sorry that our item didn’t meet your expectations. Clearly, we fell short, and we apologize.
We have contacted our customer and resolved the unexpected problem. The customer agreed with our offer.
They also accepted to close the claim.
In the future,we willl make sure that the situation doesn’t happen again. The last thing we want to do is let our customers down, and moving forward, we’re going to do everything in our power to hold ourselves to that standard.
Thanks again for the feedback, and take care!
Customer response
10/27/2022
Complaint: ********
I am rejecting this response because:The business has not refunded my money to me.
Sincerely,
******* ******Initial Complaint
04/29/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered my purchase March 14 2022 when they said the item was shipped it was then intercepted in commerce CA. mid April way longer then they said I informed them cause they did not give me any info that this issue had occurred waited days for a response they said my item was shipped back to me gave me a tracking number that showed it hasn't moved still for more then a week when I got my product April 27 2022 it was mangled had stains all over it ripped strings and they will do nothing to resolve this issue no email no refund nothing at allBusiness response
05/09/2022
Please check your bank account. We issue a refund a few days ago.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.