Business ProfileforPella Sales, Inc.

Contracted with Pella Sales to replace windows in our home. All windows were replaced except Bow window in living room which was mis-measured by Pella. One window is installed crooked and installed in a mis-cut hole. We ordered top of the line screened and paid extra. Pella installed lower quality screened and said that they could not correct this. The screens do not fit the window openings and allow insects access to the home. Nail holes in the moldings were improperly filled. Pella employees inspected the work and agreed with our findings. Pella needs to complete all repairs, replace the screens with properly fitted frames with correct screening and finish the bow window. We paid 50% up front for the work. We are first responders with DHS FEMA and are deployed out of town much of the time. We are also senior citizens and can't afford to loose $20,000 for improper work and materials. Pella is in the process of suing us in order to collect the next $20,000 without completing repairs and installation. All we ask is that Pella complete the needed repairs and install the bow window. We cannot be responsible for Pella not measuring openings correctly and using improper material for installation.