Business ProfileforPella Sales, Inc.

Met *** (sales) February 2023, on two sliding patio doors w/ install and trim. *** measured doors and trim. Told that Pella had their own installers, and didn't hire third party crew. “Install” date originally April 17th pushed to May 5, 2023 Third party installer shows -The trim kit too small, screen handle broken, the holes on locking plate were incorrectly drilled (on both doors). We currently only have one door partially installed and the other went back with the installer. May 10th at Pella Kettering spoke to ******* no one had called us about the problem or what they were going to do to fix it. May 15th,2023 ******* came to the house looked at the doors said he couldn’t verify the holes because he didn’t bring the screws to confirm the direction of pre-drilled holes. Said he would check the other door at the warehouse and get back with us. May 26, 2023 I called the office to speak with ******* LVM w/ ******. I called back (0915) to ask ****(PM) if we were on the schedule for the other door yet and he said “******* was waiting on a call back from the installer for a Saturday that worked for them”. We called ****** (installer) who confirmed NO ONE from Pella has called him about our situation from 5/5/23 – present. No one has asked his professional opinion about what went wrong or when he would be available to install the other door and complete the work on the partially installed door. **** said that ******* the Installation manager would be in touch with me on Tuesday May 30th, 2023 because he was very busy. I told him that was unacceptable, and I would like a call back by COB. He then proceeded to patronize me with comments like: “I know how you feel” and “I am sorry your frustrated”. Horrible customer service. This is our worst experience with a company to date. We have NOT heard from anyone at Pella regarding our doors as of today 6/2/23. Our contract amount is $13,536.00. Doors not complete at this point.