Customer ReviewsforKings Island

I checked price online today it said 34.99 after 4 PM. When I got to the park they said they could not honor purchases at the gate for online prices. I then checked online the price was 54.99. I also had two gold members with me it didn't help at all. I had a total of 6 guests. I ended up paying the 54.99 for four people. False advertisement. As I walked up to the gate I was stopped and asked for my ID by the front line security. When a bunch of other people were not asked. Harassment. Also as I was waiting in line for the face off. I was asked to move into another spot in line.

Kings Island made my 14 year old kid walk out of the park with no shoes in wet socks in the winter! His shoes were stolen or mixed up by another persons and even though the other shoes were not claimed and they said they would give him another pair of shoes to walk in, they would not let him have any shoes because they were not his. So a brand new pair of custom made shoes given to him by his brother yesterday for Christmas were taken only after an hour of being there and they did nothing including not giving a refund, free ice skating, nothing. Sad world we live in! There are no lockers for your shoes so BEWARE!

Should be 0 stars. My family and I drove over 10 hours between us to spend the weekend at kings island. We all purchased gold pass and fast passes for Saturday September 23. There is a total of 6 of us. We got these passes 2 months in advance. We get there get ready togo in and they tell us we can’t unless we purchase an extra 100.00 ticket for the day. Mind you we have all spent around 400.00 why would it even let us purchase these tickets if the park is technically closed to anyone other than ******. We even purchased a cabin with them. I have been to many many parks and when we go to purchase tickets if there is a black out date for any reason it will not let you purchase. So why would there’s. What a way to treat out of town guest i mean it was nice to offer us a day ticket for an extra 100 each. They wouldn’t refund us for our purchase of the gold passes or fast passes because we have used the gold pass.

We were baited and switch for our tickets. We are out of town visitors. We paid for fast pass and for what we thought was the day. When we arrived we found that they were having a private event through ******. We called immediately because they wouldn’t let us in through the gates. Their calendar never showed the park formally being closed from 11-7pm just that The Halloween event was posted from 7-12. We paid $135 for fast passes that we can’t use for the whole day. We paid for the Halloween tickets since we wanted to be part of this event. When we called the rep we spoke to was mildly ****** at us for not understanding their misleading calendar. She just kept repeating the same statements about how it was our fault for not knowing about this event that was listed. The only place it showed was when we arrived the day off on the offices billboard. I want my money back. It’s not like we can just show back up. The lack of compassion on the part of the company and the lack of transparency is why I believe that we were wronged. I don’t expect much from this review since you’re not even accredited. Now it makes since

My son and his family returned back home to vacation with my wife and I. We decided to do Kings Island for a day. I wished now I would have looked at the reviews of the park before we purchased tickets. What we thought would be a fun day, turned into a very disappointing and horrible day. When we first arrived at the park, we went to pickup the drink refill cups, after receiving the cups we had a hard time being able to get close to the refill stations due to bees, flies and bugs swarming around all the refilling stations. I noticed the bees and flies crawling up inside the refill spouts. As we filled the cups we noticed a bee or fly which ended up in our drinks. After this we gave up on the refill drinks, this was just not a healthy situation. When walking over to the rides we had to watch where we were stepping due to food and drink spills, I never did see anyone clean up the spills. There were several rides shut down and a booths closed through out the park. For lunch our family went for pizza and salads, the pizza was cold and didnt taste good the salads were not fresh, we picked out black pieces of lettuce. When we confronted the employees at the pizza place they were rude and offensive. The tables were not cleaned and the trash cans full. Our food was so bad we trashed it. We also noticed how dirty the restrooms were. As a family we had all of Kings Island we could stand so we headed for the main entrance. As we got closer to the main entrance we noticed the guest services building on the left. Three members from our family met with a man and a lady supervisor from guest services. As we informed them of the bad experiences we had at Kings Island we quickly realized they have heard this before and could have cared less. As we saw this was just a waste of time we left the park. Kings Island already had our money. WOWwhat a bad experience. I told my son this all stems back to poor management and supervision. Needless to say we will not be going back to Kings I

KI and their ANTS!! can go jump in a lake!! Don't waste your money on their overrated park costs and their disappointing experiences.

The worker at Monster made me go to the side and let the group behind me go first. My group didnt have many people as I was a single rider. She made me wait about 2-3 minutes for the ride to stop which was kinda upsetting since I couldve just gotten right on. The worker was wearing somewhat round sunglasses and a claw clip.

Not happy with my experience at all and will not be returning to Kings Island or renewing both of my gold passes due to my experience today. I have been a gold pass member for the past year. I decided to spend $95 extra for 2 people that $200. Just to be told that the fast pass doesn’t work in the water park and that is extremely disappointing. Considering the fact that we didn’t even have time to visit the actual park because we were too busy waiting in 2+hr lines instead at soak city. Just wished they were loyal to their customers.

After purchasing a 2023 season pass the park make a drastic decision the first week of grand opening to change their policy, based on issues that have gone on for years! Kids under the age of 14 have to be chaperoned by an adult 21 years of age or older. This prevents my 19 year old from being able to take my 14 year old to the park. Punishing folks who abide by the rules is unacceptable. The folks who break the rules, line jump and fight should be escorted out of the park and have their passes deactivated. Kings island staff have been nothing but rude, they refuse to issue refunds and they refuse to issue a discounted or complimentary chaperone pass. An extreme change such as this, during the first week of opening is nothing short of theft by deception when you are impacting families who can no longer utilize their passes as they would have. This is very poor business practice.

My family and I had a very nice time at the park, however one lady ruined our night. She was a game operator at one of the ball toss games giving away stuffed sonic and elves. I call the game operator, (who has like a dark burgundy colored hair, crooked teeth, and acted like she was high on something) Ma’am purely out of habit and she snapped back at me saying” don’t call me ma’am, I’m young enough to be your daughter.” I thought this was uncalled for and very rude. First of all, I said it out of habit and I paid to play the game! No need for her rude behavior. I was not mean to that woman at all. She looked 26 and no way could ne young enough to be my daughter… her attitude really makes all the employees look bad. I understand businesses are short staffed but people like that should not be working in customer service