![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforGro Green Lawns, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/22/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Company accidentally treated our lawn a couple times in 2021. Called to ask what was laid, and notify them they were at the wrong house. They came multiple times. Even got an invoice for our address but with our neighbors name on it. Didn’t call me back. Then, newly grown parts of the lawn started dying over the next few weeks, so I called again and the owner told me not to worry even though there was a sign saying not to let kids and dogs out. Because we have kids and dogs. Said they would come out to fix it. Lawn has multiple dead/barren spots now. Never came in 2021. Finally got ahold of someone in December and was told I would be first on the schedule on Apr. 1, 22 for aeration and over seeding. After asking multiple times after Apr 1 passed where they were, they FINALLY came out on May 9, 2022. Aerated and spread some seed, but entirely missed some bare spots (that they caused), or spread very little on the ones they did get. Called and sent pictures of the ones missed. They came back on the 12th and still missed most of the areas reported. Texted again with no response. Called on the 26th and was told they would come back but once again, I haven’t heard from nor seen them since that call.Business response
06/28/2022
We just text **** this morning letting him know we’re scheduling this job again. I sent text messages last Wednesday letting him know I had supplies ordered and we’d be in touch as soon as we had them. We look forward to getting him done ahead of this rain and getting him some grass growing in those bad spots!!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.