ComplaintsforSkyridge Roofing and Masonry
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Complaint Details
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Initial Complaint
01/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Entered by BBB staff The consumer states the business redid his roof through an insurance claim in June 2023. The windows and gutters were supposed to be done and they were going to sub contract a business to come out. Measurements were taken but the consumer was told there was a backorder but he has not heard back from the business. They were supposed to send someone out about a week ago to do a second measurement but the consumer has not heard back.Initial Complaint
11/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I contracted Skyridge Roofing for repair of two chimney tuck pointing and resealing of clay tiles to my property at **** ****** **** ****** ***** ** *****. I asked that when the work was completed for the repair men to send pictures of the completed work for my records. I have paid the company two payments of $2676. I don’t believe this company has completed the work and I want my money refunded.Initial Complaint
08/25/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contracted Skyridge Roofing and Masonry to do repairs on my home due to a wind/thunderstorm and the work has not been completed in two years. I have not been able to live in my home because it is inhabitable.Business response
08/29/2023
Mr ******. you have everything wrong because this is not true at all. 95% of the exterior has been done. The interior cannot be done due to unworkable conditions due to the hazardous conditions inside the house, The house has needles on the floor on the counters. there is garbage and trash all through the house, and this is not due to any storm. Mr ****** attorney did contact me and I had had a long phone call with him explaining all the hazardous conditions through the home. and I have not heard back from anyone since then we also agreed to when the home is cleaned and hazardous free. We would be happy to complete the work. We also have all photos
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.